Das AcronisInfo Tool stellt verschiedene Systeminformationen zusammen, die der Acronis Support zur Prüfung benötigt. Die Datei wird abschließend im aktuellen Verzeichnis erstellt.

Unterstützte Betriebssysteme:

  • ab Windows 2000

Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

The installation of the cyber protection agent fails with the following error message (from installation log):

Error 0x294000d: Socket bind error

You create or edit a protection plan for a Windows machine and enable Cyber Protection features (such as Active Protection, Vulnerability Assessment sections etc.). The plan cannot be saved after making these changes. You don't see any error in the web interface.

If you check HAR logs, you can see 404 error for requests like 

After updating Acronis Agent to 23140 on Windows XP or another 32-bit system, the device goes offline.

Installation of this build fails on the registration step with these errors in aakore log:

{"time":"2020-08-27T05:58:12.130+02:00","level":"error","msg":"ping external network: asn1: structure error: integer too large"}

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups

Clone an active Windows system directly to a new drive without stopping your system and restarting Windows. This can be easily done with Acronis True Image and its Active Cloning feature.

The term "Active Cloning" refers to a disk cloning operation that does not require you to reboot the computer to complete the operation. Please note that in some cases Acronis True Image will still ask for a reboot, disk will be cloned offline, and then the computer will reboot back into Windows.

Symptom 1

Entire PC or Disks and partitions backup fails with error "The operation was terminated because no Volsnap driver was found."

Symptom 2

Entire PC backup interrupts with message "Source is not selected. The operation has been terminated".

The utility removes Acronis True Image and its components on Windows and Mac


  • Target machines should be in one domain.
  • Target machines should have the same operating system and architecture (32-bit/64-bit)

Do the following, if you need to delete a component from multiple machines in your environment.


In some cases, after installing Acronis Cyber Backup 12.5/Acronis Cyber Protect 15 you need to change the machine's name or IP address or to join this machine to a domain. Both these operations do not bear risks and are not expected to interfere with product functionality.

For Acronis Cyber Backup 12.5, it is recommended to update to build 16327 or later before joining the domain.

To back up the system encrypted with BitLocker you will need to create an image from Windows


Acronis True Image 2021 installation freezes on 10%:


Under investigation.


To confirm the issue, please do the following: