Update

MS SQL Server support. Basic support of Windows 8 and Windows Server 2012

MS SQL Server Unterstützung. Grundlegende Unterstützung von Windows 8 und Windows Server 2012

List of recommendations on how to avoid system reboot after installing, uninstalling, updating or upgrading Acronis Backup & Recovery components in Windows

Ein Update für True Image 2013 und Acronis Backup & Recovery 11.5 ist verfügbar

Dieser Artikel gilt für:

You attempt to upgrade/install Acronis Software and get this error during the installation process

Aktuelle Produkte

This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version

Description

If you have Acronis Revive 2017, you can upgrade to 2019 version for free. Download the installation file from Acronis Revive page (use the button Download Demo), install it and use the same serial number to activate the new version. 

New users can purchase Acronis Revive 2019 online here.

Acronis Customer Central provides support for the current and immediate previous versions of Acronis products through Acronis Knowledge Base, Acronis Support Forum, E-MailLive Chat or Phone. Please see Customer Service & Support. Support for trial version is provided for the current version of the product only.

Registrieren Sie mindestens eine Seriennummer Ihrer erworbenen Acronis Software, um den neuesten Build herunterladen zu können.

Overview

This article describes Acronis Cyber Cloud APS update preparation steps alowing to minizimize the risk of errors that might happen during the update.

Preparation steps described below are highly recommended to the service providers with a large amount of Acronis Cyber Cloud subscriptions managed by OSA (1000+).

Prerequisites

Starting with Update 1, Acronis Backup 12.5 (both Standard and Advanced) provides a convenient tool for remote installation and update of Windows Agents on multiple machines.

Prepare a list of machines where Agent for Windows should be installed

Create a .csv file containing hostnames or IP addresses and access credentials, one machine per line:

 host1 user1 password1 unit_path1
 host2 user2 password2 unit_path2
 host3 user3 password3 unit_path3

We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2019 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2019 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.

Downloading the update

Symptoms

  1. Your Acronis Management Server database is stored in external SQL server (not the built-in SQLite)
  2. You launch installation of Acronis Backup 12.5 Build 12730 (or later) to update existing Acronis Management Server. 
  3. Update fails
  4. Installation log contains the following message:

    1: Error 0x1290021: 42000: [Microsoft][ODBC SQL Server Driver][SQL Server]CREATE DATABASE permission denied in database 'master'

Acronis Catalog Browser Service can't start after Java update.

Symptom

Acronis True Image 2019 is currently installed on a Mac.

You launch the program and it detects that a newer version of the software is available.

When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".

Cause

Known issue with the live update.

An upgrade is a shift from the current version of Acronis software to a newer one. An update is a newer build of Acronis software of the same version

Each time you start the Acronis Management Console, Acronis Backup checks if a new version of the software is available. If it is, the software provides a link for downloading a setup program of the new version.

If the check is not performed or you want to disable the update check, then please follow these steps:

During an update or an upgrade the default value of the setting "Number of Simultaneous VM Backups" can become 0. As a result, machine backups cannot be performed

Ein Update kann über die bereits installierte Version des gleichen Produkts installiert werden.

Jedes von Acronis zum Download angebotene Build ist eine vollständige Installationsdatei, die vorherige Installation von einer Original-CD ist nicht erforderlich.

This article describes where to download and how to install an update.

Summary: registration process at the official Acronis web site

Starting with version 4 (Backup management server 12.0.1078, Backup management console 12.0.2079) Acronis Backup Cloud and Acronis Backup Service have implemented automated check for updates.

Once you have logged into Backup management console, you will be notified about new build availability by a marker:

To update agents:

We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.

Downloading the update

We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free. You are eligible to download and install any new build of Acronis True Image Advanced or Premium as long as your subscription is valid.

You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log

Redownload the installation file from the website

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