Support

Description

The following Acronis products support macOS:

  • Acronis True Image 2016 and later
  • Acronis True Image for Mac (2015 version)
  • Acronis Backup 12.5
  • Acronis Backup Cloud
  • Acronis Mobility

(!) Other Acronis products do not support Apple Mac OS X. This means that:

Acronis Channel Partner Support Handbook

Log into your account at Acronis website and check the "Maintenance" column.

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

Where to send your support request to receive technical support in a language other than English

Description

The system requirements for Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

Acronis Backup 11.5/11.7 Agent for Exchange supports the following versions of Microsoft Exchange Server:

Summary: list of available support options for Acronis products

Acronis Cloud is available in the following countries:

Top popular countries:

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. Only Mac version of Acronis True Image 2019 supports it.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

Acronis Backup products do not take into account tape hardware compression while calculating space on tape media.

Acronis Backup & Recovery 11 supports most of the popular storage media and devices

How to upload files to Acronis FTP Server

Acronis Ransomware Protection is a freeware tool available for public download. 

This free product has self-service support only, including:

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