Support

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

Acronis Backup & Recovery 11 supports most of the popular storage media and devices

Einschränkungen für die Unterstützung von dynamischen Laufwerken und GPT-Laufwerken

Dieser Artikel ist gültig für die Produkte:

Currently Acronis True Image products do not support SFTP

Acronis Backup Advanced was tested and confirmed to support HP StoreEver MSL2024 1 LTO-6 Ultrium 6250 FC tape library starting from Build 37608 when the proper HP drivers are used.

The tested drivers confirmed to support Windows 2008 R2 and Windows 2012 can be downloaded from the vendor site.

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

How to get Support on Acronis Website

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

Where to send your support request to receive technical support in a language other than English

The following versions of Acronis Disk Director support RAID arrays.

  • Acronis Disk Director 12.5
  • Acronis Disk Director 12
  • Acronis Disk Director 11
  • Acronis Disk Director 10

You can perform all available operations with partitions located on RAID volumes without any special precautions.

To fix the issue update to the latest build of Acronis Backup

Acronis True Image 2016 supports these operating systems:

  • Windows 10 (all editions)
  • Windows 8.1 (all editions)
  • Windows 8 (all editions)
  • Windows 7 SP1 (all editions)
  • Windows XP SP3 (32-bit) with limitations*
  • Windows Home Server 2011
  • OS X El Capitan 10.11
  • OS X Yosemite 10.10
  • OS X Mavericks 10.9

Acronis True Image 2016 supports these mobile operating systems:

RAID support scheme in Acronis True Image 

Um den vollständigen Lizenzschlüssel für ein Box-Produkt zu erhalten, müssen Sie es zunächst auf der Acronis Website aktivieren

Acronis Channel Partner Support Handbook

Acronis accepts hard disk drives of the following interface types:

  • SATA
  • eSATA
  • USB

The file system on the drive must be FAT32 or NTFS

(!) Please make sure you include all cables required to connect your drive to computer and power. Drives without cables and drives without standard power plugs (US or European) will not be processed. Make sure to ship a PSU if external power is required.

(!) SCSI, ATA, IDE and Ethernet drives are not accepted.

Acronis is announcing the End of Support of Acronis Backup 11.7 as of May 31, 2019.

End of support means that:

Learn the keys to managing your account and products and working effectively with Acronis Support

Die Produkte von Acronis unterstützen Solid-State-Festplatten (SSDs, Solid State Drives) mit bestimmten Einschränkungen.

Beschreibung

Die folgenden Produkte von Acronis unterstützen Solid-State-Festplatten (SSDs) vollständig:

How to upload files to Acronis FTP Server

Mobility Support & Maintenance Guide

All current Acronis products have full support of Solid State Drives (SSD)

Description

The system requirements for Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

Acronis True Image 2021 (All editions)

Acronis True Image 2020 supports macOS Catalina (10.15)

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) but has not been tested and is not guaranteed to work with Catalina (10.15).

The following Acronis products support EFI-based systems:

All the current versions of Acronis products support USB 3.0.

USB 3.0 support has been implemented in the following products:

  • Acronis Backup (Acronis Backup & Recovery) - sarting with Acronis Backup & Recovery 10 Build 13545;
  • Acronis True Image - starting with Acronis True Image Home 2010;
  • Acronis Dist Director Home - starting with Acronis Disk Director 11 Home
  • Acronis Disk Director 11 Advanced Workstation; Acronis Disk Director 11 Advanced Server;
  • Acronis Snap Deploy 4 or later

 

Acronis True Image 2021/2020/2019/2018/2017, Acronis True Image 2016, Acronis True Image Cloud (Release 2016), Acronis True Image Unlimited, Acronis True Image 2015, Acronis True Image 2014, True Image 2013 by Acronis and Acronis True Image Home 2012 support Microsoft Windows Home Server 2011.

Other Microsoft Windows Home Server versions are not supported by Acronis True Image.

Other Acronis Products do not support Windows Home Server.

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Acronis True Image 2021

Acronis True Image 2021 supports Mojave (10.14).

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) starting with Update 1 (Build 14170). You can download the latest build of the product from your Acronis Account: see this article for instructions.

Acronis True Image 2018

File systems supported by Acronis True Image in Windows and Mac environments

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