Acronis Cyber Protect Home Office (formerly Acronis True Image) supports Windows Home Server 2011.

Acronis True Image 2021/2020/2019/2018/2017, Acronis True Image 2016, Acronis True Image Cloud (Release 2016), Acronis True Image Unlimited, Acronis True Image 2015, Acronis True Image 2014, True Image 2013 by Acronis and Acronis True Image Home 2012 support Microsoft Windows Home Server 2011.

Other Microsoft Windows Home Server versions are not supported by Acronis True Image.

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office supports macOS Catalina (10.15)

Acronis True Image 2021 (All editions)

Acronis True Image 2021 supports macOS Catalina (10.15)

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

The following Acronis products support EFI-based systems:

Acronis Cyber Protect Home Office (formerly Acronis True Image) 

Acronis Cyber Protect Home Office supports Mojave (10.14).

Acronis True Image 2021

Acronis True Image 2021 supports Mojave (10.14).

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019


You created a backup that contains files/folders using non-UTF8 encoding in file names.

When browsing the recovery point the symbols in the name of folders are garbled and recovery is not possible. The backed-up folders do not contain the files. 


Only UTF-8 and ASCII encoding are supported in the current version of Acronis Cyber Protect Cloud.

All current Acronis products have full support of Solid State Drives (SSD)

Acronis Support-Handbuch für Vertriebspartner

Acronis products support Advanced Format disks

Windows 11 is a new major version of the Windows NT operating system developed by Microsoft, and is the successor to Windows 10. Windows 11 was released on October 5, 2021.

Acronis Cyber Protect Cloud - supports Windows 11 starting from version 21.10 (Agent build 28037).

Acronis Cyber Protect 15 - supports Windows 11 starting from Update 3 (Build 28035).

Acronis Cyber Protect Home Office (formerly Acronis True Image) - supports Windows 11.

Learn the keys to managing your account and products and working effectively with Acronis Support

"Support Requests" is an Acronis account section, where you can browse and review all your cases

Acronis Support provides support for trial versions via email/chat during the trial period (see Trial Version Limitations of Acronis Products).

How to receive an upgrade license for an Acronis Business Product provided that you have a respective support option

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

Log into your account at Acronis website and check the "Maintenance" status

Acronis Support provides support in compliance with products support lifecycle:



The system requirements for Acronis Cyber Protect Home Office and Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

Acronis Cyber Protect Home Office and Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and later.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis Cyber Protect Home Office and Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Acronis Channel Partner Support Handbook

List of Acronis products that support Windows Small Business Server 2011

Acronis Cloud is available in the following countries:

Top popular countries:

How to get Support on Acronis Website

How to upload files to Acronis FTP Server

You can make Acronis True Image execute manually created batch files before and after the backup or restore

Summary: list of available support options for Acronis products

Where to send your support request to receive technical support in a language other than English

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.


Backup of a Linux machine with kernel 5.9 or later fails with an error similar to:

The SnapAPI kernel module is not loaded for the kernel 5.12.13-300.fc34.x86_64 that is running in this system. Install the module for this kernel version, and then retry the backup.


Earlier versions of mainstream kernel did not have interfaces for snapshotting, and SnapAPI module could not use these kernels for snapshotting purposes.