storage request timeout

Acronis Cyber Protect: Cloud backup failures on US DCs

Symptoms

  • You are using the storage abgw-phx1-arp2.acronis.com
  • Since 26th of January, Cloud backups have been failing with “Storage request timeout”, “Operation failed due to temporary issues in the cloud storage” and similar errors.

Cause

Issue in the product caused by cluster overload.

The issue has been fixed.

 

If you experience similar symptoms, please contact Acronis Support.

 

Acronis Cyber Protect Cloud: C2C backups fail on EU DCs

Symptoms

  • You are using abgw-fra2-arp1
  • Starting from 14th of March, backups to Acronis Cloud fail with the errors: “Storage request timeout” or “Cloud storage is temporarily unavailable”
  • This issue mostly affects EU DCs.

Cause

Issue on the storage side.

This issue is resolved.

 

Acronis Cyber Protect Cloud: Cloud backups fail with “Storage request timeout” and “Operation failed due to a temporary issue in the cloud storage” on EU1 DC

Symptoms 

  • You are using the storage abgw-lhr3-arp1.acronis.com on EU1 DC
  • Starting from 28th of April, C2C backups and physical backups are failing with errors “Storage request timeout” or “Operation failed due to a temporary issue in the cloud storage”

Cause

Issue in the product.

This issue has been resolved.

Acronis Cyber Protect Cloud: Backups fail with "The cloud storage is temporarily unavailable" and "Storage request timeout" on EU DCs

Symptoms

  • The Tenant is located on EU1, EU2, EU4, or EU8 DCs and the storage used is abgw-fra2-arp1
  • Since 14th of May (CEST), Cloud backups have been failing with the errors "Storage request timeout" and "Cloud storage is temporarily unavailable".

Cause