Scale

Acronis True Image: elements in the user interface are too small on high-DPI monitors with high relative scaling on Windows

Symptom

Text, labels and other elements in the graphical user interface of Acronis True Image are too small and hard to read and use.

Click here to skip to the solution part.

Background

The issue can occur on high-resolution displays, known as 4K monitors, 6K, 8K etc.

Acronis Cyber Protect 15: Creating or running agentless backup plan for Scale Computing HC3 fails with "The protection plan cannot be run as the device has no license"

Symptoms

You have installed or upgraded Acronis Cyber Protect 15 software and deployed Agent for Scale Computing HC3 (Virtual Appliance) into the Scale Cluster.

Despite adding a sufficient quantity of the Advanced Virtual Hosts licenses, it is not possible to run existed backup plan(s) or create the new one.

Backup plan shows the following error: 

The protection plan cannot be run as the device has no license

Acronis Cyber Protect 15: Deployment of Agent for Scale Computing HC3 fails with "Failed to download the virtual appliance. Check the internet connection on host or download the file."

Symptoms

You have installed Acronis Cyber Protect 15 software and attempt to deploy Agent for Scale Computing HC3 (Virtual Appliance);

Deployment of the Agent for Scale Computing HC3 (Virtual Appliance) instantly fails with the following error:

Failed to download the virtual appliance. Check the Internet connection on host <hostname> or download the file...

Acronis Cyber Protect 15: How to update Acronis Virtual Appliance for Scale/Agent for Scale Computing HC3

Description

Due to the Acronis Cyber Protect 15 installer size limitation, the "Update Package from for Agent for Scale Computing" needs to be downloaded manually and must be placed in the corresponding folder on the Acronis Management Server machine.

Steps to perform:

      1. Download the "Update Package from for Agent for Scale Computing" as described in http://kb.acronis.com/latest; 

Acronis Cyber Protect 15: Attempt to deploy Virtual Appliance for Scale into the Scale Cluster fails with: "msg": "Failed to import Scale VM: Failed to import scale vir domain: EValidationError

Symptoms

You follow the User Guide Article Deploying Virtual Appliance and attempting to deploy Acronis Virtual Appliance for Scale into the Scale Cluster.

Deployment starts, but then fails with the following error: 

Acronis Cyber Protect Cloud: Agentless backup of VM on Scale Computing HC3 fails with: Invalid method name: 'VirDomainSnapshotBlockDeviceCreate'

Symptoms

  • You are trying to run an Agentless backup of VMs on Scale Computing HC3
  • The backup activity fails on every run and disabling or enabling VSS in the backup plan does not fix the problem
Acronis Cyber Protect 15: Cumulative and driver updates not working after restoring VMware virtual machine backup to Scale

Symptoms

  • After performing V2V restore (VMWare backed-up machine to Scale HC3), you are facing the following issues:

1. The VM runs normally, but cumulative updates failing with the error "0x8007054f"

2. Not possible to replace the VirtIO Red Hat SCSI controller driver with a new version.

Cause

Issue in the product.

This issue will be resolved in one of the upcoming updates.

In the meantime, please follow the workaround below