Restore

Issue

I need to point the Acronis Cloud Security Management Server to a new SQL server to perform backup, restore and retention. How do I do this?

Resolution

Please customize the following file:

C:\Program Files\5nine\5nine Cloud Security Management Service\5nine.VirtualFirewall.ManagementService.exe.Config

 

And make a change in the following line:

<connectionStrings>

    <add name="SqlConnection" connectionString="Data Source=SERVER\SQLEXPRESS​

Issue

I need to point the Acronis Cloud Security Management Server to a new SQL server to perform backup, restore and retention. How do I do this?

Resolution

Please customize the following file:

C:\Program Files\5nine\5nine Cloud Security Management Service\5nine.VirtualFirewall.ManagementService.exe.Config

 

And make a change in the following line:

<connectionStrings>

Symptoms

Error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following:

  • Boot the computer from Acronis bootable media (Linux-based)
  • Use F11 feature (Acronis Startup Recovery Manager)
  • Perform a recovery, disk cloning or other operation, and a computer reboot was requested

Example error messages:

Example 1:

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware.

This article provides instruction for troubleshooting recovery and conversion to virtual machine failures in Acronis Backup (Acronis Backup & Recovery).

Follow these steps to troubleshoot the recovery and conversion to virtual machine:

Symptoms

  • You created a backup plan with Acronis Cloud storage as a destination. You run the backup plan successfully 
  • When trying to restore any recovery point, the process just hangs on Loading
  • When checking the PCS logs on the agent machine, you see the error message like:
2019-05-22T11:46:16:889+01:00 4627423232 E00000000: io: failed to open '/1/mac1-FC34F9B9-CF1A-4013-887E-215E3039A33C-32F65865-2379-4978-B7CE-5ABF6F288D30A.xml' (pcs_err=-13) 

Symptoms

You have created Acronis bootable media under macOS 10.15.5

After you recover the system using this bootable media, the machine does not boot.

Cause

Issue in macOS 10.15.5. 

What is a WinPE or WinRE media, see here.
How to create a bootable media, see here.

For a more detailed version of the instructions, click here.

To recover your system:

This article describes how to use Web Restore to retrieve files or folders without using Acronis software.

macOS Catalina operating system fails to boot after bare-metal restore, if it is restored with a bootable media created in macOS Catalina 10.15.5 version.

Introduction

This article instructs how to use Acronis True Image to recover Windows from a boot failure.

Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis True Image normally. If you are able to access Acronis True Image within running Windows, please follow instructions from that article instead.

To the original machine

  1. Log in to Cyber Protection console and click Recover:
  2. Click Recover machine:
  3. Specify recovery options if you need them, otherwise skip this step

You restore a machine to dissimilar hardware and apply Acronis Universal Restore.

The process completes successfully, but the restored machine goes to BSoD with error "Stop 0x0000007B".

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