Delete the Acronis Managed Machine Service (MMS) logs and Acronis Agent backup policies to resolve the issue
Registration
The issue is caused by the corruption in Acronis License Server database
This is due to the lack of permissions on the account specified when adding the machine
You have specified incorrect credentials
Adding a machine to the Acronis Management Server fails with "The machine has already been registered". However the machine is not in the Acronis Management Server
Registrierung auf der offiziellen Acronis Website
Vergewissern Sie sich, dass Sie auf der Acronis-Website ein Konto haben, und melden Sie sich über das Produkt in Ihrem Konto an
Dieser Artikel bezieht sich auf:
Introduction
To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.
You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.
Introduction
To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.
You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.
There are two possible causes. Please read the article to fix the issue
Symptoms
You try to install Acronis Cyber Backup 12.5 or Acronis Cyber Protect 15 on a machine where a NIC is disconnected or missing. Both Management Server and Agent are selected for installation.
At 99% of installation progress you get an error:
Registration failed.
Backup agent: "Failed to connect to the management server"
Manual registration fails with an error: ZmqGW return empty AMS addresses list
Cause
Issue in the product.
Symptoms
- You want to install an agent in an environment with a proxy.
- You have configured proxy according to the user guide (Acronis Cyber Protect 15)
- Agent registration fails with the following error:
503 service unavailable
Symptoms
Agent registration fails with the following error:
Failed to validate possible tenant change: unintended tenant change
This error usually occurs when re-registering the Agent, e.g. to a different tenant.
Cause
Issue in the product: resource remains tied to the previous tenant and cannot be registered to a new tenant.
Solution
There are 2 possible workarounds:
Symptoms
- You have re-registered Management Server in Cloud platform for some reason, e.g. as a workaround for any issue,
- After that, all licenses disappeared from the on-premises Management Server despite successful activation,
- In Cloud console, Management Server is present, and all licenses are allocated and displayed correctly
Cause
Issue in the product.
Solution
This issue has been fixed in Build 28503. Please follow the steps below to resolve the issue:
This article applies to: Acronis Cyber Protect 15 Update 3 (Build 28035)
Symptoms
- Two-factor authentication is enabled in Cloud console.
- Attempt to activate management server fails with:
An error occurred during registration. Please try to register the Management Server again
Cause
Two-factor authentication is not yet supported by online management server activation mechanism.
This feature will be implemented in future versions or the product.
Symptoms
- Management Server activation fails with the following error:
Login to this Acronis account failed. Verify that this account exists and your credentials are correct
Symptoms
- You updated the software to Acronis Cyber Protect 15 Update 3 or newer version from an older build or from Acronis Cyber Backup 12.5
- Every day, the following alert appears:
This management server has been offline for X days. Fix the Internet connection issue and ensure that your license is up to date.
Symptoms
On attempt to create Backup storage the following error is being observed:
Offering items required for infra component registration are not available.
Cause
Error may be caused by one of the following:
Symptoms
- You are trying to register offline Management Server in Cloud account
- When you upload the registration file, a message appears:
"Registration file is already in use.
This offline management server is already registered"
How to change the registration e-mail on Acronis website
The article describes step-by-step how to register new Acronis Backup Gateway with existing ID remained from the previous installation of Acronis Backup Gateway.
Symptoms
1. You have done the following:
- Reinstalled Management Server machine before unregistring it from the Cloud Backup Console.
- Clicked on “I don’t have access to the management server” button in the Cloud Backup Console.
2. When you try to register this Management Server again, registration fails with:
Management server blocked
This article applies to:
-
OS X Mavericks 10.9
-
OS X Yosemite 10.10
-
OS X El Capitan 10.11
Symptoms
After updating Agent to Build 26822 or later on macOS X 10.9 - 10.11, backups fail with the following error:
Failed to connect to the Agent Core service on this machine
This has been fixed
Symptoms
You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console.
Or you need to re-register a client machine to another Backup Account.
Solution
There are 2 methods
Method 1
Acronis Cyber Protect Cloud has introduced a new option to register/ re-register the installed Backup Agent using the installer. The registration or re-registration can be done both on the Machine where the Backup Agent is installed or on a different machine.
Symptoms
- You attempt to register an agent machine in the Cloud
- Registration fails (if you attempt to unregister the agent, it fails as well). When you check MMS log, you see the following error:
Symptoms
You have recently disabled and then re-enabled a tenant.
Backup for that tenant fails with the following error:
Request to the cloud platform failed because the agent is not registered