This is due to the lack of permissions on the account specified when adding the machine

Adding a machine to the Acronis Management Server fails with "The machine has already been registered". However the machine is not in the Acronis Management Server

Vergewissern Sie sich, dass Sie auf der Acronis-Website ein Konto haben, und melden Sie sich über das Produkt in Ihrem Konto an

Dieser Artikel bezieht sich auf:

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

Symptoms

You try to install Acronis Cyber Backup 12.5 or Acronis Cyber Protect 15 on a machine where a NIC is disconnected or missing. Both Management Server and Agent are selected for installation.

At 99% of installation progress you get an error:

Registration failed.

Backup agent: "Failed to connect to the management server"

Manual registration fails with an error: ZmqGW return empty AMS addresses list

Cause

Issue in the product.

Symptoms

Agent registration fails with the following error:

Failed to validate possible tenant change: unintended tenant change

This error usually occurs when re-registering the Agent, e.g. to a different tenant. 

Cause

Issue in the product: resource remains tied to the previous tenant and cannot be registered to a new tenant.

Solution

There are 2 possible workarounds:

This article applies to: Acronis Cyber Protect 15 Update 3 (Build 28035)

Symptoms

• Management Server activation fails with the following error:

  Login to this Acronis account failed. Verify that this account exists and your credentials are correct

  

Symptoms

• You updated the software to Acronis Cyber Protect 15 Update 3 or newer version from an older build or from Acronis Cyber Backup 12.5
• Every day, the following alert appears:

  This management server has been offline for X days. Fix the Internet connection issue and ensure that your license is up to date.

  

Symptoms

1. You are trying to register offline Management Server in Cloud account
2. When you upload the registration file, a message appears:

   "Registration file is already in use.
   This offline management server is already registered"

The article describes step-by-step how to register new Acronis Backup Gateway with existing ID remained from the previous installation of Acronis Backup Gateway.

This article applies to:

• OS X Mavericks 10.9

• OS X Yosemite 10.10

• OS X El Capitan 10.11

Symptoms

After updating Agent to Build 26822 or later on macOS X 10.9 - 10.11, backups fail with the following error:

Failed to connect to the Agent Core service on this machine

Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console.

Or you need to re-register a client machine to another Backup Account.

Solution

There are 2 methods

Method 1

Acronis Cyber Protect Cloud has introduced a new option to register/ re-register the installed Backup Agent using the installer. The registration or re-registration can be done both on the Machine where the Backup Agent is installed or on a different machine.