You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol.
To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and check if the error appears. This can be very useful in scenarios when:
You upgraded from Acronis Backup Advanced 11.7 to Acronis Cyber Backup Advanced 12.5 and then to Acronis Cyber Protect 15.
When you try to create or edit a protection plan, the operation fails with the following error:
POR: cannot assign units of different types
Issue in the product.
The issue has been fixed in Build 25729. Please download and install the latest build.
You try to add a shared folder or NAS as a backup location or want to recover files from this location.
When specifying credentials for remote resource, you get the following error
External IDs conflict for >1 credentials objects
Issue in the product.
Acronis Cyber Protect Cloud: the issue is fixed in Agent build 26077.
Acronis Cyber Protect 15: the issue is fixed in Build 26172.
