My Acronis account

Most probably the download link expired or was copied incorrectly. Download the product from your Acronis account.

You can submit a comment under "My Support Requests" that will be recorded directly in your case

You can attach a file to your comment. The file size should be no more than 5 MB

The "Latest on the issue" section is where you can view the latest comment by Acronis Support Professonal on the issue

Sie können einen Kommentar unter "Supportanfragen" eintragen, der direkt in Ihrem Fall gespeichert wird, eintragen

Sie können sich den Status von Ihrem Supportfall unter "Supportanfragen" ensehen

Sie können eine Datei zu Ihrem Kommentar hinzufügen. Die Dateigröße sollte nicht größer als 5 MB haben.

You can view your case severity under "My Support Requests"

Sie können die Dringlichkeit Ihrer Fälle unter "Supportanfragen" sehen

Der Abschnitt "Aktuelle Informationen zum Problem" zeigt den letzten Kommentar des Acronis Support Professional zu diesem Problem

Um die Gültigkeit Ihres Supportprogramms (Maintenance) zu überprüfen, machen Sie Folgendes:

  1. Melden Sie sich in Ihrem Konto an.
  2. Finden Sie das benötigte Produkt und prüfen das Datum unter Der Maintenance-Support endet:

Descriptive Guide to navigating Acronis website, creating account, downloading files and getting Support

This article describes why it is important to download the latest build of an Acronis product even if you have a boxed version

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

You can view your orders and retrieve your serial numbers from your account at the Acronis website

Summary: registration process at the official Acronis web site

How to get Support on Acronis Website

How to change the registration e-mail on Acronis website

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

We recommend you to create an account on Acronis website right when starting to use our products. If having an account you can easily:

You have licenses of Acronis products registered in your account at Acronis website. You want to move some or all of these licenses to another account (associated with another email).

First, check whether your license is a perpetual license or a subscription. How to check whether your license is perpetual or subscription

It is recommended to register your serial numbers for Acronis products at the official Acronis website, so that you can at any time:

What is Acronis account and how to create one

Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation, receive technical help, and get access to special offers from Acronis as well as notifications about new product releases.

You can view your case status under "My Support Requests"

To delete your personal account, follow the steps:

1) Log into https://account.acronis.com/

2) Go to "Profile" tab https://account.acronis.com/#/profile

3) Click Delete Account

Account deletion is an irreversible operation and cannot be undone

4) Proceed to deletion

How to subscribe to or unsubscribe from Acronis Newsletters or E-mail offers

Description

If you purchased a subscription product from Acronis, you may need to change your payment details, e.g if the credit card used for payments expires or you simply want to use a different payment method.

Phone support for technical issues is available in Acronis Advantage (business/home products) and Pay-Per-Incident (home products) support programs.

You want to activate Acronis True image and provide a serial number. The serial number is accepted, but you see this error message:

Activation required! Days remaining: 30

You try to resolve the issue by clicking Resolve issue or Enter serial number, but you see this message in the further steps:

The serial number is registered to another account.

Introduction

Having issues with activating your Acronis True Image license? Paid for a license or renewal, but it still says "Trial" or "Expired"? Unable to sign in? This articles gives instructions how to fix that.

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