Managed Machine Service

Acronis Cyber Protect Cloud: Acronis Managed Machine service fails to start due to crashes

Symptoms

  • You are facing issues like backups failure, agent registration not working, etc.
  • Event Viewer log on the affected machine shows that Acronis Managed Machine service has crashed.

Acronis Cyber Protect 15: Acronis Agent Core Service fails to start due to corrupted configuration files

Symptoms

1. Upon starting Managed Machine Service, Acronis Agent Core Service or Acronis Management Agent Core Service which depends on it cannot be started with the following error message:

"The mms.exe on the machine cannot be started. Starting the service fails with:
The „Аcronis Managed Machine Service” on “Local machine” failed to start"

or