Mailbox

Acronis software: How to troubleshoot EWS connection by using EWSEditor

Symptoms

You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol.

Troubleshooting

To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and check if the error appears. This can be very useful in scenarios when:

Acronis Cyber Protect, Acronis Cyber Backup: Exchange Mailbox Backup/Recovery Fails With "Access Denied" or "Failed to connect to Microsoft Exchange using url"

Symptoms

When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages: