Specify a random GUID on the "Notes" pane of the Virtual Appliance in vSphere

Creating an MS Installer Log of True Image 2013

Acronis True Image Home 2012 hangs while trying to start it for the first time after installation

The most probable cause is that a previous attempt of remote installation was interrupted

Start the installation, enter the serial number and follow the wizard. The product will automatically be activated and tied to your machine

The recommendation is to use Virtual Appliance instead of Windows Agent

Check for updates and run the installation file

How to install Acronis Backup & Recovery 10 Management Console for Windows or Linux

Wiederholung des Downloads der Installationsdatei von der Website

The issue may occur when you are installing the product on the machine that has traces of previous installations of Acronis True Image or Acronis Backup & Recovery 10

Make sure you enter a 64-character serial number

Download and run the latest installation file

Run the installation file, put in the serial key and install the add-on

Uninstall the product. And then install again

Install Microsoft Messaging API and Collaboration Data Objects 1.2.1 to solve the issue

The most probable cause is that the Linux distribution is missing the 32-bit libraries

This article describes the troubleshooting steps in case of a Virtual Appliance installation failure

Run the installation file and click "Install"

This article applies to:

  • Acronis True Image 2015


  1. Run the installation file and click Install:

  2. The product will then be installed:

This article applies to:

  • Acronis Backup for VMware 9 (Acronis vmProtect 9)



After installation of Acronis Backup onto Windows XP a reboot is mandatory.

Obtain a demo license from the Acronis website and then install the product

If you would like to install a demo version of Acronis Disk Director 11 Home, please proceed as described in Acronis Disk Director 11 Advanced: Installation of a Demo Version.

Installation of Acronis Disk Director 11 Advanced does not require a reboot.

Remote installation of Acronis Disk Director 11 Agent via Acronis Management Console is not possible.


  1. You are installing Acronis Disk Director 11 Advanced on a read-only domain controller (RODC);
  2. The installation fails;
  3. In the installation log there is a message similar to the following one:
    • If you selected to use an existing user for Acronis services:

      AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)

Agent for vCloud obtains events from vCloud Director via a RabbitMQ AMQP broker