incorrect credentials

Symptoms

  • You're creating or editing a protection plan to back up a network share
  • After you select a share in "What to back up" and specify credentials, an alert appears: "The credentials for location 'path' are incorrect"

Cause

Issue in the Product.

Symptoms

You are backing up to a network share. Backups start failing with:

The credentials for 'path' are incorrect.

or

The user name or password is incorrect.

Cause

Access credentials to the network share have been changed since backup plan creation.

Solution

Update credentials for a network path in the backup plan: