incorrect credentials

Acronis Cyber Protect Cloud: Unable to create or edit a protection plan for network share: error "The credentials are incorrect" appears.

Symptoms

  • You're creating or editing a protection plan to back up a network share
  • After you select a share in "What to back up" and specify credentials, an alert appears: "The credentials for location 'path' are incorrect"

Cause

Issue in the Product.

Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"

Symptoms

You are backing up to a network share. Backups start failing with:

The credentials for 'path' are incorrect.

or

The user name or password is incorrect.

Cause

Access credentials to the network share have been changed since backup plan creation.

Solution

Update credentials for a network path in the backup plan: