Error

The "Log on as a service" right failed to be automatically added to the user under which you are trying to install

The required component is not present on the target machine or the required component's service is not started

Create a new user account manually and specify it as Acronis Management Server Service user during installation

Create two separate tasks if you are planning to back up local and network folders

Install an older version of dkms and rebuild SnapAPI

The most probable cause is that the specified address is incorrect or the machine is unavailable

Backup to a NAS device through FTP may fail

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products.

How does Smart Error Reporting work?

Anweisungen zur Analyse und Lösung von Problemen mit beschädigten Backups

Dieser Artikel gilt für:

  • Acronis Backup (Acronis Backup & Recovery)
  • Acronis True Image
  • Acronis Snap Deploy

Einführung

(!) Beachten Sie: wenn Sie das Kennwort für das Archiv verlieren, sind wir nicht in der Lage, dieses wiederherzustellen. Es ist weder möglich, ein verlorenes Kennwort noch ein kennwortgeschütztes Archiv ohne dessen Kennwort wiederherzustellen.

Update and repair Windows Installer to fix the issue

The operation fails because the archive meta information is damaged or missing. Run vault validation to fix the issue

Ignore the message or make sure the backup task script file is not locked

This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software

Symptom

Acronis True Image 2019 is currently installed on a Mac.

You launch the program and it detects that a newer version of the software is available.

When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".

Cause

Known issue with the live update.

All conditions must be true:

  1. Act! software and Microsoft SQL Server are installed
  2. Acronis True Image does not create a backup. If you click the red exclamation mark at the center of the backup screen, the following error message is displayed:
    1. Entire PC and disk/partition backups: Unable to create volume snapshot
    2. File and folder backup: Failed to backup file or folder
  3. The last modified log file at C:\ProgramData\Acronis\TrueImageHome\Logs\ti_demon contains the following text: VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot

Symptoms

  1. You have a backup stored in Acronis Cloud.
  2. When you click the Reconfigure, Recovery buttons or try to perform any other operation with the backup, a notification message appears, saying "An error occurred either during connection or on the server. Check your Internet connection, or try to sign out, restart the program and sign in again"

Description

Symptom

Windows event log is spammed with error events with ID 10010 and "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout." message, if Acronis True Image is installed.

When looking into the details of the error events, ti_managers_proxy.dll is found

Cause

Known issue, which was partially fixed in build 17750 of Acronis True Image 2019.

The reason is that the backup was created with disabled VSS support

Das Produkt kann nicht auf das Festplattenlaufwerk zugreifen, um einen Snapshot zu erstellen

Symptoms

  1. You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image.
  2. Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed".

Solution

Method 1. Fix email notification settings

Seiten