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This article informs about supported Microsoft Exchange versions and provide steps to troubleshoot issue with installation failing with error “MS Exchange server is not installed or has an unsupported version".

Follow these steps to troubleshoot issues with “MS Exchange server is not installed or has an unsupported version" errors during installation of Acronis Agent for MS Exchange.

To be able to back up a machine to the online storage, you need to purchase and activate a subscription to the Acronis Backup to Cloud (Acronis Backup & Recovery Online) service.

Follow these steps to troubleshoot Subscription Activation Issues:

1. Prerequisites

Complete all steps before proceeding to error troubleshooting step.

1.1. Product matches subscription

To be able to use Acronis Backup to Cloud (Acronis Backup & Recovery Online) subscription Acronis software should be installed.

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Backup (Acronis Backup & Recovery)

Introduction

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

Solution

Depending on what was being recovered, please choose the correct section:

This article looks at troubleshooting hardware resources overuse with Acronis products.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. 

First of all check out the general system requirements to make sure that the hardware usage in your particular scenario is actually outside the normal operating parameters of our product.

This article describes how to troubleshoot performance issues with Acronis Backup Command line tool.

Collect information for investigation of Linux operating system lockups.

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to analyze Acronis System Report and a kernel dump.

Always make sure you have the latest build of the product (if it's possible).

This article will help you to troubleshoot issues with backup via Command-line utility in Acronis Backup.

Symptoms

You run a backup using Command-line utility, it fails with an error message.

Note:

Once Centralized backup plan is created it is saved in Acronis Management Server database and then gets deployed to all agents listed in the plan. During deployment the plan has status “deploying”. Once everything is done the plan goes to status “deployed”

Complete all steps before proceeding to collect information step.

This article describes how to handle issues with Initial Seeding backup creation.

Follow these steps to troubleshoot Initial Seeding Backup:

  1. Get familiar with technology of the Initial Seeding in the About part.
  2. Follow to Troubleshooting part to troubleshoot and resolve the issue.

About

Initial Seeding is an extra service with which you can send your backup to Acronis via regular post and have it uploaded.

This article looks at troubleshooting performance issues in Acronis True Image.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. Always make sure you are troubleshooting perfomance issues with the latest build of the product (if it is possible).

Windows

The tool is integrated into Agent for Windows and is executed during installation. Follow these steps if you need to check connection later (for example, if you run a backup, but it fails with a connection error).

1. Download the Connection Verification Tool and unpack it.

Follow these steps to troubleshoot issues while adding a machine to Acronis Management Server in Acronis Backup 11.5/11.7

Quick solutions

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues: 

Installation Fails with "MainEngineThread is returning 1603"

Installation Fails with "Subkey cannot be found"

Installation Fails with "Some Acronis products must be uninstalled first"

About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts.

The option enables you to set up email notifications about events that occur during backup.

It can help you to receive:

 

In some cases, system can become unbootable after cloning operation. How to troubleshoot such issues and what information needs to be collected, described in this article.

Solution

Follow step-by-step instructions below to troubleshoot the issue.

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.

Solution

Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Backup products

This article applies to:

  • Agentless backup using Agent for VMware or Virtual Appliance 

Introduction

This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Backup products.

Solution

Follow these steps to troubleshoot vSphere snapshot issues:

Table of trial limitations of Acronis products

Instructions on how to troubleshoot and resolve installation issues.

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible).

Follow these steps to troubleshoot Installation Issues:

Introduction

Make sure that your problem appears during file-level backup only. This is the case if you also tried to run a Disk level backup

  • of the same source (e.g. backup of the whole C: drive)
  • to the same destination (e.g. to the same folder).
  • with the same backup settings (VSS, etc)

and in the result the disk level backup worked. In this case check for known issues.

Errors during recovery can happen for a number of reasons, and this article will help troubleshoot and resolve them.

Prerequisites

If you are having any sort of issue during recovery, always validate the archive as the first step. If validation finds a problem with your archive, follow the instructions in this article.

General Solutions

If the error is related to a problem accessing the archive during recovery, export the backup to a new location, preferably local, as a possible workaround.

This article provides information on troubleshooting possible problems with file or partition recovery.

Depending on the issue you are facing navigate to the corresponding section below.

Prerequisites

  1. It is not possible to perform disk/partition recovery to a disk with a different logical sector size.

    You can check the logical sector size in the system information:

    • Go to Start. In search, type msinfo32.exe and press Enter.

Should you experience a problem with mounting and/or exploring backups, please follow these steps to troubleshoot such issues.

This article provides information on troubleshooting possible problems with validation.

Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis Backup Cloud components utilize multiple IP addresses, you can find the exact IPs Acronis agents will use in your environment by running the connection verification tool.

Alternatively, you can provide access to all the hostnames/IP addresses through ports listed below, depending on the respective datacenter.

Instructions on how to troubleshoot and resolve installation of Acronis Snap Deploy 4 issues.

This article applies to:

  • Acronis Snap Deploy 4
  • Acronis Snap Deploy 5

Introduction

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible). You can always check for the latest update in your online account at https://www.acronis.com/my/products/.

Symptoms

Product may hang under specific circumstances.

There are 2 types of hanging:

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

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