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In some cases, system can become unbootable after cloning operation. How to troubleshoot such issues and what information needs to be collected, described in this article.

Solution

Follow step-by-step instructions below to troubleshoot the issue.

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article.

How to solve e-mail notifications issues.

Always make sure you have the latest build of the product.

Symptoms

  1. In Acronis True Image you set up E-Mail notifications on operation results;
  2. E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail settings.

Known issues

Possible reasons for e-mail notifications issues can be:

This article provides information on how to troubleshoot issues with Try&Decide feature.

Prerequisites

If you have Boot Order Lock or a similar boot order protection feature on your computer, disable it before using Try&Decide, as it can interfere with the software's ability to take actions after reboot.

Collect information for investigation of operating system lockups

Should you experience a problem with mounting and/or exploring backups, please follow these steps to troubleshoot such issues.

Quick solutions

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues: 

Installation Fails with "MainEngineThread is returning 1603"

Installation Fails with "Subkey cannot be found"

Installation Fails with "Some Acronis products must be uninstalled first"

This article describes how to proceed if you have faced a problem with building WinPE-based bootable media with one of the following products:

This article looks at troubleshooting performance problems of the different sub-tasks and operations involved in running a backup plan: backup, replication, validation, recovery etc. 

Performance depends on a lot of factors. For example, it could be hardware limitations that cannot be fixed without changing the hardware or the product under-performing due to conflicts with the system which have to be fixed by Acronis development. So it is important to make sure the performance bottleneck is understood exactly. This article aims to help you do just that. 

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Cyber Backup products

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This article applies to:

About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts.

The option enables you to set up email notifications about events that occur during backup.

It can help you receive:

  • Operations results: Backup success/failure, etc.
  • Interactions: in case an operation requires User interaction.
  • Alerts

See more in following articles:

Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Table of trial limitations of Acronis products

What should be checked if an Acronis Home product does not accept serial number

Troubleshooting Acronis Backup and Recovery NIC detection issues

Introduction

In some rare cases there can be some issues with network cards.

So here is the situation: You booted machine from Linux-based Bootable Media and your NIC doesn't acquire DHCP address or isn't listed as device

Solution

Follow step-by-step instructions below to troubleshoot the issue.

This article looks at troubleshooting performance issues in Acronis True Image.

In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance of backup and other operations. Always make sure you are troubleshooting performance issues with the latest build of the product (if it is possible).

This article provides information on troubleshooting possible problems with validation.

The Sync feature allows you to synchronize your data between multiple computers and with Acronis Cloud.

In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue.

This article cover errors and failures cases with System clean-up in Acronis True Image. It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible).

System clean-up issues may happens under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and Process Monitor. Please complete prerequisites step before proceeding to Collect information step.

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions.

Solution

Follow these steps to troubleshoot virtual machine backup failures:

Errors during recovery can happen for a number of different reasons and this article will help troubleshoot and resolve such issues. 

Prerequisites

If you are having any sort of issue during recovery, always validate the archive as the first step. If validation find a problem with your archive please follow the instructions in this article.

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

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Acronis Cloud Connection Verification Tool helps you verify connection to Acronis Datacenters. It is designed as a bundle to replace the following tools:

Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis components utilize multiple IP addresses, you can find the exact IPs Acronis agents will use in your environment by running the connection verification tool.

Alternatively, you can provide access to all the hostnames/IP addresses through ports listed below, depending on the respective datacenter.

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