DST

Dieser Artikel beschäftigt sich mit der Lösung von Performance-Problemen in Acronis True Image.

Grundsätzlich wird die Performance des Produktes von uns konstant optimiert. Wir empfehlen daher, dass Sie immer auf das neueste Build aktualisieren, um die beste Performance bei Backups und anderen Aktione zu erreichen. Stellen Sie sicher, dass Sie zur Lösung von Performance-Problemen immer das neueste Build des jeweiligen Produktes verwenden (sofern möglich).

Follow these steps to troubleshoot Email Notification Issue

  1. Get familiar with technology in the About part.
  2. Check for known issues in the Known issues part.
  3. Follow to Troubleshooting part to troubleshoot and resolve the issue.

About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts:

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Backup virtualization solutions.

Solution

Follow these steps to troubleshoot virtual machine backup failures:

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Backup products

This article applies to:

  • Agentless backup using Agent for VMware or Virtual Appliance 

Introduction

This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Backup products.

Solution

Follow these steps to troubleshoot vSphere snapshot issues:

About Email notifications

Email notifications are used to send emails about operations results, interactions, alerts.

The option enables you to set up email notifications about events that occur during backup.

It can help you to receive:

 

This article describes how to proceed if you have faced an issue with creating WinPE-based bootable media with Acronis True Image.

Make sure you are following instructions from the user guide on creating bootable media based on Windows Preinstallation Environment: Web Help: Creating WinPE-based rescue media.

This article is about troubleshooting different deployment failures for Acronis Snap Deploy

This article applies to:

 

This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to an Acronis Agent or an assigned license was lost by an Agent.

Every Management Agent (Agent for Windows, Linux, Hyper-V or ESX) requires a license to perform backup and restore operations. Other components do not require a license.

How to solve e-mail notifications issues.

Always make sure you have the latest build of the product.

Symptoms

  1. In Acronis True Image you set up E-Mail notifications on operation results;
  2. E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail settings.

Known issues

Possible reasons for e-mail notifications issues can be:

Windows

The tool is integrated into Agent for Windows and is executed during installation. Follow these steps if you need to check connection later (for example, if you run a backup, but it fails with a connection error).

1. Download the Connection Verification Tool and unpack it.

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.

Solution

Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

The Express Full Backup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Follow these steps to troubleshoot Express Backup Failure:

Continuous Data Protection (CDP) backup scheme allows reverting the protected data to any point in time.

Follow these steps to troubleshoot CDP Backup Failure:

During Exchange data recovery with Acronis Backup Advanced you may encounter one of the following problems:

Follow these steps to troubleshoot issues with single-pass backup of SQL Server databases:

While configuring a backup plan to backup Microsoft SQL Databases with Acronis Backup, you may encounter problems setting up the MS SQL-related settings.

Follow these steps to troubleshoot backup configuration issues in Acronis Backup & Recovery for Microsoft SQL Server:

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Backup Cloud

Introduction

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

Solution

Depending on what was being recovered, please choose the correct section:

Introduction

Some of hard drives or RAID may not be recognized by Acronis Snap Deploy or may be displayed incorrectly. How to troubleshoot such issues and what information needs to be collected, described in this article.

Solution

Troubleshooting

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

Errors during recovery can happen for a number of reasons, and this article will help troubleshoot and resolve them.

Prerequisites

If you are having any sort of issue during recovery, always validate the archive as the first step. If validation finds a problem with your archive, follow the instructions in this article.

General Solutions

If the error is related to a problem accessing the archive during recovery, export the backup to a new location, preferably local, as a possible workaround.

Instructions on how to troubleshoot and resolve installation issues.

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible).

Follow these steps to troubleshoot Installation Issues:

Software kann unter bestimmten Umständen abstürzen. Es ist sehr wichtig, von einem solchen Absturz einen Bericht zu erstellen, als zu versuchen, eine Möglichkeit zur Umgehung des Problems zu finden. Der normale Ablauf bei einem Absturzproblem sieht folgendermaßen aus:

Table of trial limitations of Acronis products

Quick solutions

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues: 

Installation Fails with "MainEngineThread is returning 1603"

Installation Fails with "Subkey cannot be found"

Installation Fails with "Some Acronis products must be uninstalled first"

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article.

Instructions on how to troubleshoot and resolve issues with corrupt backups

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