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Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Backup products

This article applies to:

  • Agentless backup using Agent for VMware or Virtual Appliance 

Introduction

This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Backup products.

Solution

Follow these steps to troubleshoot vSphere snapshot issues:

This article describes how to proceed if you have faced an issue with creating WinPE-based bootable media with Acronis True Image.

Make sure you are following instructions from the user guide on creating bootable media based on Windows Preinstallation Environment: Web Help: Creating WinPE-based rescue media.

This article is about troubleshooting different deployment failures for Acronis Snap Deploy

This article applies to:

 

This article provide troubleshooting steps for license assignment issues: in case license cannot be assigned to an Acronis Agent or an assigned license was lost by an Agent.

Every Management Agent (Agent for Windows, Linux, Hyper-V or ESX) requires a license to perform backup and restore operations. Other components do not require a license.

How to solve e-mail notifications issues.

Always make sure you have the latest build of the product.

Symptoms

  1. In Acronis True Image you set up E-Mail notifications on operation results;
  2. E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail settings.

Known issues

Possible reasons for e-mail notifications issues can be:

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

This article provides instructions on how to troubleshoot and resolve issues with backup failures of Microsoft Exchange Information Store while using Acronis Backup Advanced.

Solution

Follow these steps to troubleshoot issues with Backup of Microsoft Exchange Information Store:

The Express Full Backup method allows creating full backups of Exchange information stores, storage groups, or databases in deduplicating vaults. With this method, Acronis software backs up only the changes that have occurred since the previous full backup. The data that has not changed is replaced with links to it in a newly created backup.

Follow these steps to troubleshoot Express Backup Failure:

Continuous Data Protection (CDP) backup scheme allows reverting the protected data to any point in time.

Follow these steps to troubleshoot CDP Backup Failure:

During Exchange data recovery with Acronis Backup Advanced you may encounter one of the following problems:

Follow these steps to troubleshoot issues with single-pass backup of SQL Server databases:

While configuring a backup plan to backup Microsoft SQL Databases with Acronis Backup, you may encounter problems setting up the MS SQL-related settings.

Follow these steps to troubleshoot backup configuration issues in Acronis Backup & Recovery for Microsoft SQL Server:

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Backup Cloud

Introduction

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

Solution

Depending on what was being recovered, please choose the correct section:

Introduction

Some of hard drives or RAID may not be recognized by Acronis Snap Deploy or may be displayed incorrectly. How to troubleshoot such issues and what information needs to be collected, described in this article.

Solution

Troubleshooting

Errors during recovery can happen for a number of reasons, and this article will help troubleshoot and resolve them.

Prerequisites

If you are having any sort of issue during recovery, always validate the archive as the first step. If validation finds a problem with your archive, follow the instructions in this article.

General Solutions

If the error is related to a problem accessing the archive during recovery, export the backup to a new location, preferably local, as a possible workaround.

Instructions on how to troubleshoot and resolve installation issues.

Always make sure you are troubleshooting installation issues with the latest build of the product (if it is possible).

Follow these steps to troubleshoot Installation Issues:

Software kann unter bestimmten Umständen abstürzen. Es ist sehr wichtig, von einem solchen Absturz einen Bericht zu erstellen, als zu versuchen, eine Möglichkeit zur Umgehung des Problems zu finden. Der normale Ablauf bei einem Absturzproblem sieht folgendermaßen aus:

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article.

Instructions on how to troubleshoot and resolve issues with corrupt backups

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue.

The Sync feature allows you to synchronize your data between multiple computers and with Acronis Cloud.

This article provides information on troubleshooting possible problems with validation.

This article provides information on troubleshooting possible problems with file or partition recovery.

Depending on the issue you are facing navigate to the corresponding section below.

Prerequisites

  1. It is not possible to perform disk/partition recovery to a disk with a different logical sector size.

    You can check the logical sector size in the system information:

    • Go to Start. In search, type msinfo32.exe and press Enter.

Should you experience a problem with mounting and/or exploring backups, please follow these steps to troubleshoot such issues.

What should be checked if an Acronis Home product does not accept serial number

This article provides information on how to troubleshoot issues with Try&Decide feature.

Prerequisites

If you have Boot Order Lock or a similar boot order protection feature on your computer, disable it before using Try&Decide, as it can interfere with the software's ability to take actions after reboot.

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