This article describes how to remove unused drivers that are not shown in Device Manager
This prompt can be safely skipped
The driver does not work with customized Linux kernel, which is used in Acronis products. This is applies to all Promise FastTrak controllers that have Vendor ID 0x105a
After installation of Acronis True Image Home 2009 USB card reader drives disappear both from My Computer and Disk Management
This has been fixed
Use the "Files to transfer" option to transfer all the drivers necessary for Acronis Universal Deploy
Acronis True Image hangs when there is Kidswatch Time Control installed on the machine
This is a Microsoft issue
Uninstall the product. And then install again
Changing RAID configuration (e.g. RAID-1 to RAID-5) without changing RAID controller does not require using Acronis Universal Restore
Download and install the driver from this article to fix the issue
Acronis Bootable Media does not support Broadcom HT1000 RAID. There are no open source drivers for Linux kernel.
How to run and view Windows System Information
Beschreibung des Acronis SnapAPI Moduls.
Wenn das Acronis-Produkt meldet, dass unter Windows keine Festplatten gefunden wurden, wird der Zugriff wahrscheinlich von der Software eines anderen Herstellers blockiert.
(!) Wenn das Problem bootfähige Acronis-Medien betrifft, lesen Sie bitte das Thema Acronis Bootable Media Does Not Detect HDD, RAID or NIC.
(!) Informationen zu NAS-Backup finden Sie unter:
Manuelles entpacken der VMware Tools
Manual driver extraction from VMware tools
How to proceed if an Acronis product freezes the system during the operation or installation
Install a new version of SnapAPI drivers with a fix
You must always use 32-bit drivers for WinPE-based media creation for the purpose of proper hardware recognition (WinPE media created this way will work correctly on 64-bit systems as well). However, for Acronis Universal Restore purposes you'll also need to specify 64-bit system drivers for the system to load correctly after the recovery.
If Acronis product reports that it has not found any hard disks in Windows, the issue is probably in third party software blocking access to hard disks
Description of the Acronis SnapAPI module
Windows System Information file lets an Acronis Customer Central Representative have a better insight into situation
You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware.
List of possible causes and solutions
After updating to Build 21810 of Acronis True Image 2020, you see the following message:
Unable to connect to the driver that provides full system backup, disk cloning and ransomware protection. Please restart your computer
System backup, cloning, and Active Protection do not work.
Acronis True Image driver cannot be unloaded from the system without restarting the machine.