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Issue

I want to download the Acronis products' software. How do I do that?

Resolution

Acronis products software can be downloaded via our website https://acronis.com/ under the Products tab or by clicking on the following links:

Symptoms

  1. You create a file-level backup to cloud. Some filenames in the backup contain non-ASCII characters like ä, ü, ó, ż, ę or others, Cyrillic letters, Japanese letters etc.
  2. You download the archive from the cloud.
  3. You unpack the archive.
  4. Filenames containing special characters are not displayed properly:

Cause

Decoding issue in Windows Explorer.

Register a serial number of your Acronis software to download the latest build

Web Recovery Console is a separate console of Acronis Cyber Protect Cloud that is hosted by a dedicated set of servers on Acronis premises and allows you to access cloud archives. Using this console, you can download files from cloud archives, check storage usage, delete archives or incomplete backups.

If you have your product registered, you can download Acronis Bootable Media from the website

Applies to both Acronis-hosted and partner-hosted cloud locations.

Preparation

1. Download archive_io_ctl, unpack and place it on a machine in your environment.

2. Find out the cloud storage address from the Management Portal web GUI:

Downloading protection upgrades hangs at the beginning with message Calculating time remaining and makes no progress for several hours or more.

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