CPU

CPU
Central Processing Unit
Processor

Depending on the amount of protected data modified since Acronis Nonstop Backup was paused, restarting it may temporary load CPU

Abhängig von der geschützten Datenmenge, die während einer Unterbrechung von Acronis Nonstop Backup geändert wurde, kann ein Neustart vorübergehend zu einer hohen CPU-Last führen.

Dieser Artikel ist gültig für die Produkte:

  • Acronis True Image Home 2011

Symptome

Sie führen Acronis Nonstop Backup aus.

Sie unterbrechen Acronis Nonstop Backup.

On the machine where the Acronis Management Server Service itself is running, you can see that it generates a constant high CPU overload. In some environments higher network usage is also seen. To solve this issue, you should delete content of specific folders and change registry values

TrueImageHomeService.exe

If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203

Other processes of Acronis True Image

If you observe a high CPU usage by other Acronis processes, please contact Acronis Customer Central with the following diagnostic information:

Symptoms

You may notice that CPU usage becomes high when Acronis True Image is running a backup job. CPU's temperature increases and so does the fan noise. Upon checking the list of running processes you discover that the process consuming most of the CPU resources is TrueImageHomeService.exe. After the backup finishes, the CPU usage returns back to normal.

If you had an earlier version of Acronis True Image before, you may recall that CPU usage was not that high during backups.

Symptoms

On a Terminal server, Cyber Protection Monitor, TIB Mounter and Scheduler Service Helper are started for each user session. This causes high usage of resources, especially CPU.

Cause

Specifics of current product design.

Workaround

Disable or uninstall Cyber Protection Monitor: this will reduce amount of used resources.

To uninstall Cyber Protection Monitor:

Due to the operation specifics of Acronis DLP modules, there are specifies limitations that are applicable to workloads where specific CPUs are installed:

Intel 11 gen and newer or AMD Ryzen 7 or newer. On these workloads the following functional limitations takes place: 

Device types and protocols (channels) that will not be controlled by Device control and Data loss prevention:

Description

The system requirements for Acronis Cyber Protect Home Office and Acronis True Image can be found in the product documentation (Windows, Mac, mobile).