An attempt to install True Image 2013 on the same system with Norton Ghost will fail

Acronis True Image does not recognize hard drives when there is HP Backup & Recovery installed

This article applies to:

  • Acronis Backup Software
  • (!) Modern HP machines have preinstalled Cyberlink Recovery Manager instead of HP Backup & Recovery.

    All current Acronis products have no compatibility issues with Cyberlink Recovery Manager.

Acronis True Image does not recognize tape drives when ARCserve is enabled

Uncheck the "Compatibility mode" option for the executable to fix the issue.

Disable or update Bytemobile software on the machine to eliminate the issue. Also attempt to fix your LSP Layer or reset your winsock cache.

An attempt to apply Try&Decide changes results in BSOD and system reboot

Acronis Bootable Media does not support Broadcom HT1000 RAID. There are no open source drivers for Linux kernel.

Backup Exec from Symantec takes exclusive control over tape drive, and no other software, including Windows NT Backup, can access it

Wenn das Acronis-Produkt meldet, dass unter Windows keine Festplatten gefunden wurden, wird der Zugriff wahrscheinlich von der Software eines anderen Herstellers blockiert.

(!) Wenn das Problem bootfähige Acronis-Medien betrifft, lesen Sie bitte das Thema Acronis Bootable Media Does Not Detect HDD, RAID or NIC.

(!) Informationen zu NAS-Backup finden Sie unter:

Acronis True Image for Mac und Acronis Mobility Produkte unterstützen Apple Mac OS X.


Folgende Acronis Pordukte unterstützen Mac OS X:

  • Acronis True Image 2016, Acronis True Image Cloud (Release 2016)
  • Acronis True Image for Mac
  • Acronis Mobility

Andere Acronis Produkte unterstützen Apple Mac OS X nicht. Dies bedeutet, dass:

Windows Program Compatibility Assistant displays "This program might not have installed correctly". However, installation finishes successfully

How to proceed if an Acronis product freezes the system during the operation or installation

Issue is fixed in Acronis Backup 11.5 (Acronis Backup & Recovery 11.5). Restart the "Acronis Managed Machine Service" to fix the issue

Components for centralized management of Acronis Backup & Recovery 11 are compatible with the Agents of Acronis Backup & Recovery 10

Maximum partition/volume size supported by Acronis software

Summary of tape readability for Acronis True Image 9.1, Acronis True Image Echo and Acronis Backup & Recovery 10 and Acronis Backup & Recovery 11

Deactivate insomnia to prevent the issue

If Acronis product reports that it has not found any hard disks in Windows, the issue is probably in third party software blocking access to hard disks

Acronis Files Connect versions 10.0.4 and later have been tested for compatibility with macOS 10.12 ‘Sierra’. If you are running an earlier version of Acronis Files Connect, please install 10.0.4 or later to support Sierra client Macs.

Decrypt the partition before backing up or back it up from Acronis Bootable Media

Acronis Backup Advanced 11.7, Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5) and Acronis Backup & Recovery 11 centralized unmanaged vault metadata and locks differ from those of Acronis Backup & Recovery 10