The issue has been fixed in update 6
Backup fails
The issue has been fixed in Acronis Backup 11.7, please update the product to the latest build.
Wait several minutes or disable sleep mode.
Symptoms
- You are backing up your Domain Controller with a single-pass backup.
- Backup fails with:
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38573
Message: Failed to execute the command.
--------------------
Error code: 54
Module: 482
LineInfo: 5c71ebf434f0c47a
Fields: $module : disk_bundle_vs_38573
User specified in the backup plan does not have enough privileges for backup on the source machines. Add required privileges.
Symptoms
1. Backup fails with "Internal error"
Symptoms
Entire Mac backup or Disks backup fails with the following error in log:
error 0xfff1: Resource deadlock avoided
Path mentioned in error log is similar to:
path: /System/Volumes/Data/Users/<username>/Library/CloudStorage/...
Cause
The folder /Users/[username]/Library/CloudStorage/<XXXXXX> is the folder for iCloud files on Mac. These files are stored on the cloud rather than on the local machine.
Solution
Add CloudStorage folder to exclusions:
Symptoms
After reinstallation of Storage Node and Agent to Update 2 (Build 26981), backup to a managed location fails with the following error:
Failed to connect to the storage node. SocketError: error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed
Symptoms
- C2C backup of Microsoft OneDrive fails with:
"Service 'Microsoft OneDrive' is temporarily not available. 'Error: 404 GET https://graph.microsoft.com/v1.0/drives/ {\"error\":{\"code\":\"itemNotFound\",\"message\":\"The resource could not be found.\",\"innerError\":
Symptoms
- The DirectAdmin application has been updated to version 1.642 or newer.
- Backup fails at the ‘Executing pre-data capture command’ step.
- The activity log in the Acronis Cyber Protect Cloud console contains the following error:
Symptoms
- You are running a Microsoft 365 backup
- Starting from December 2022, backups fail with “'[Microsoft][ews-code=ErrorInternalServerError]: An internal server error occurred. The operation failed'”
- All Data centers and both local and C2C backups are affected
Cause
The issue is caused by a global incident on Microsoft side.
Issue has been resolved.
Symptoms
You start a backup of a disk or of the entire Mac, but if fails with the following errors:
- CreateSnapshot function failed
- Failed to create volume snapshot
Cause
By default Boot Camp partition is mounted in read-only mode. If Boot Camp partition is mounted in read-write mode by a third-party tool, Acronis software cannot lock this partition for backup.
Solution
As a workaround, mount the Boot Camp partition in read-only mode before running the backup.
Introduction
When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”).
To see the short error message do either of the following:
Symptoms
- The Tenant is located on EU1 DC
- C2C backups are failing with “Cannot open or create backup file. [Archive Server]: internal error” starting with October 2022
Cause
The issue is caused by an incorrect DNS configuration on DC.
Solution
This issue has been resolved.
Symptoms
- You are backing up a device with macOS Big Sur or newer OS version
- Backup randomly fails with "Operation failed due to a temporary issue in the cloud storage"
- In the error details, you see the message "Interrupted system call"
Symptoms
Attempting to perform a backup fails with the following error message:
Symptoms
- The Tenant is located on the EU DC and the storage is baas-fes-eu7.acronis.com
- Starting from 22nd of March 2023, backups to Cloud fail with
“[Archive Server]: storage request timeout”
Cause
Issue on the DC side.
This article will be updated as soon as the problem is fixed.