Auto-update

Acronis Cyber Protect Cloud: Agent auto-update or remote update fails with "One or several critical issues are found"

Symptoms

  • Local update of agent, auto-update or remote update finishes with error "One or several critical issues are found"

Cause

The error appears if launch conditions (installation prerequisites) are not met.

Acronis Cyber Protect Cloud: Auto-update or remote installation fails with "Failed to launch installation or update support service on host: The specified service already exists"

Symptoms

Auto-update, remote update, or remote agent installation fails with the following error:

Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Agent update fails with "Folder C:\ProgramData\Acronis\ is created by non-administrator"

Symptoms

  • Local update of agent, auto-update or remote update finishes with error "One or several critical issues are found"
  • In the Bootstrapper logs (C:\ProgramData\Acronis\InstallationLogs), you see the following message: