Agent

Prepare machines for remote installation of Acronis Backup Advanced components

Bereiten Sie die Maschinen für eine Remote-Installation der Komponenten von Acronis Backup vor.

  • Wenn Sie Windows XP ausführen, deaktivieren Sie die folgende Option auf der Maschine:

    Systemsteuerung -> Ordneroptionen -> Ansicht -> Einfache Dateifreigabe verwenden

The most probable cause is that the specified address is incorrect or the machine is unavailable

Liste der Einschränkungen von Testversionen der Acronis Produkte

This is a known issue. Just stop the activity

Installation of Acronis Agent for Linux fails with "Segmentation Fault". To fix this issue, transfer the installation files with WinSCP or via Samba share

Symptoms

  1. You are attempting to install Acronis Backup & Recovery 10 Agent for Windows or Acronis Disk Director 11 Advanced;
  2. The installation starts, but then rolls back;
  3. In the installation log you search for the Return value 3 entry (for operating systems in English) and you see the following error entries:

    (!) For complete information on how to analyze installation logs, please see Analyzing Installation Logs of Acronis Products Based on MSI Technology.

You need configure the system restored to dissimilar hardware before you can boot it

Symptoms

Agent installation on a Windows machine fails with the following error:

Error 0x627536: Failed to install the Visual C++ Redistributable Package

Download 32-bit installer and add it to remote installation folder

Symptoms

1. You installed Management Server and Agent of Acronis Cyber Backup 12.5 on the same machine,
2. When you try to add machine using Add button in Devices tab, error message appears:

You cannot remotely install the agent on the same machine that performs the remote installation. Please install the agent on this machine locally

Symptoms

  1. You have a virtual environment protected with Agent for VMware or Agent for Hyper-V
  2. When a backup plan is applied to two or more virtual machines, activities for backup progress are not shown on virtual machines; instead they are shown on Agent that runs on hypervisor level.
  3. Alternatively, warnings or activities are shown on incorrect virtual machine

Cause

Specifics of product architecture.

To let Acronis products operate properly in the network, you need to open specific ports in Firewall settings.

Table of trial limitations of Acronis products

If for some reason you do not know the name of the agent who performed the operation, you can always check it in the Activities tab. To do this, click on the activity and the agent's name will be displayed in the activity details.

The ext4 file system support has been implemented in the following products:

Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console.

Or you need to re-register a client machine to another Backup Account.

Solution

Use this method to manually register a Backup Agent.

Note that account name and password used in the commands are for backup user account, not for Partner-level admin

Use quotation marks, if your password contains special characters or spaces.

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