AcronisInfo

AcronisInfo

Wenn Sie sich mit einem technischen Problem an Acronis Customer Central wenden, sollten Sie einen Acronis System Report bereithalten.

Wenn Sie Acronis Customer Central mit einem technischen Problem kontaktieren, ist es empfehlenswert einen Acronis System Report zur Hand zu haben

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.

On a Windows computer

To generate a system report in Windows:

Das AcronisInfo Tool stellt verschiedene Systeminformationen zusammen, die der Acronis Support zur Prüfung benötigt. Die Datei AcronisInfo.zip wird abschließend im aktuellen Verzeichnis erstellt.

Unterstützte Betriebssysteme:

  • ab Windows 2000

Falls die Installation eines Acronis Produktes fehlschlägt, sollte einer Supportanfrage immer die Logdatei beigefügt werden

If there is an issue with correct installation of Acronis software, then it can be useful to send an installation log along with the request for support

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups