Acronis Cyber Protect

Symptoms

In on-premise Acronis Cyber Protect 15, backup and other activities to Cloud fail with the following error message:

"The request failed: Status 503: Description: Service unavaliable"

Cause

Issue in the product.

As soon as it will be fixed, this article will be updated.

 

Solution

As Workaround, please do the following:

1. Find your Data Center:

Symptoms

The SQL database transaction logs are not decreasing in size after being truncated via Application-Aware backup, even though MMS logs show truncation was performed:

2021-10-10T18:54:18:107-05:00 16136 I00000000: service_process(14868): TruncateLogOf: Local881 start

2021-10-10T18:54:18:248-05:00 16136 I00000000: service_process(14868): TruncateLogOf: Local881 done

Cause

The transaction logs do not reduce in size during truncation, as the truncated space is not deallocated.