Acronis Cyber Protect

Acronis Cyber Protect 15: Backup to Acronis Cloud fails with "The request failed: Status 503"

Symptoms

In on-premise Acronis Cyber Protect 15, backup and other activities to Cloud fail with the following error message:

"The request failed: Status 503: Description: Service unavaliable"

Cause

Issue in the product.

As soon as it will be fixed, this article will be updated.

Solution

As Workaround, please do the following:

1. Find your Data Center:

Acronis Cyber Protect: SQL database logs are not truncated

Symptoms

The SQL database transaction logs are not decreasing in size after being truncated via Application-Aware backup, even though MMS logs show truncation was performed:

2021-10-10T18:54:18:107-05:00 16136 I00000000: service_process(14868): TruncateLogOf: Local881 start

2021-10-10T18:54:18:248-05:00 16136 I00000000: service_process(14868): TruncateLogOf: Local881 done

Cause

The transaction logs do not reduce in size during truncation, as the truncated space is not deallocated.

Acronis Cyber Protect: Failed to add Acronis Cyber Infrastructure as Backup Location with "Access denied" error

Symptoms

1. Backup storage was provisioned on Acronis Cyber Infrastructure (ACI) and registered in Acronis Cyber Protect 15 Update 4 (ACP);