Knowledge Base

Symptoms After performing V2V restore (VMWare backed-up machine to Scale HC3), you are facing the following issues: 1. The VM runs normally, but cumulative updates failing with the error "0x8007054f" 2. Not possible to replace the VirtIO Red Hat SCSI controller driver with a new version. Cause Issue in the product....

Symptoms You are using cPanel plugin and you have registered the agent using the branded URL. After the update to the latest version 15.0.31285, Cyber Protect Console shows the message: "The backup agent is not available": Full error message in mms.log: click to expand 2023-01-02T14:12:28:272-05:00 139690723976960 E02BF0015:...

Symptoms You are creating a full backup of your machine The Backup operation is successful with the warning "No mounted partitions were found in the operating system information". Example of full warning message: 2022-11-26T20:45:14:906+01:00 7200 W000B0471: service_process(9424): Error 0xb0471: No mounted partitions were found in...

Symptoms You cannot open Cyber Protect Console. Both Acronis Management Server Service and ZeroMQ Gateway Service are not getting started. After checking the zmq and api-gateway logs, the following error messages can be found: Example of error message in zmq log: 2022-12-02 10:58:40:613 Failed to register ZMQGW in ApiGateway. Error:...

Symptoms You are trying to perform an Agent update to the build 30948 Updating fails with uninformative error "The installation failed" in wizard The bootstrapper.log is 0KB. Cause Compatibility issue between the old and the new Active Protection mechanism. Solution Apply one of the following solutions: 1. Update to Acronis Cyber...

Symptoms Starting from 26th of December 2022, backups to Acronis Cloud fail with errors like: “[Archive Server]: storage request timeout”, “Input/output error”, “Operation failed due to a temporary issue in the cloud storage” In case of local, non-C2C backup, you can see the following messages in pcs...

Symptoms You are running a Microsoft 365 backup  Starting from December 2022, backups fail with “'[Microsoft][ews-code=ErrorInternalServerError]: An internal server error occurred. The operation failed'” All Data centers and both local and C2C backups are affected Cause The issue is caused by a global incident on...

Symptoms You've performed the entire PC recovery to the same PC. The recovery has been successful. You're trying to start the computer but it fails with "Stop code: BAD_SYSTEM_CONFIG_INFO". The validation of the backup used for recovery is successful.  Cause The Intel Optane memory system acceleration module...

Symptoms You are using BR01 DC to create C2C backups of Microsoft 365 Backups and other activities finish with errors similar to "Service is temporarily not available: 'Get "https://graph.microsoft.com/v1.0/...": dial tcp 40.126.45.24:443: i/o timeout'. Please try again later" To confirm that you are facing this issue...

Symptoms You are facing one of these issues: MySQL DBs don't load by browsing: Error in HAR log {"domain":"AGENT_CORE","code":"NETWORK_ERROR","debug":{"msg":"revproxy: read tcp 127.0.0.1:36284-\u003e127.0.0.1:43234: read: connection reset by peer"}}   When you...