Knowledge Base

Symptoms You created a bootable media and registered it in the Cyber Protection console When starting a remote recovery via the media, you receive the following error: "HTTP request failure for URL "/api/scan_service/v1/supported/storage_types". Server response code: "403 - Forbidden: Policy does not allow current user to do...

You want to migrate the mailboxes from the on-premises Exchange Server environment or another mail system to Microsoft 365 or Office 365. How to migrate email We recommend following the Microsoft instructions.

Symptoms You have an Entire Mac backup created on macOS 13 Ventura You start full system recovery from this backup After recovery is complete, you're prompted to install macOS 12 Monterey Mac is unbootable after installing macOS 12 Monterey Cause System won't boot when the backed up macOS is newer than the one installed after...

Symptoms You are using Rest API and trying to "update offering items" You send PUT /api/2/tenants/<tenant_id>/offering_items with PUT JSON Body data holding incorrect quota "version" values in the "quota" objects that are only present to countable/quantity type offering items. Example of a default "...

Symptoms 1. Upon starting Managed Machine Service, Acronis Agent Core Service which depends on it cannot be started with following error message: "The mms.exe on the machine cannot be started. Starting the service fails with: The „Аcronis Managed Machine Service” on “Local machine” failed to start" or "...

macOS Ventura 13 is the successor to macOS Monterey. It was officially released to the public on October 24, 2022. Acronis Cyber Protect Home Office (formerly Acronis True Image) supports macOS Ventura 13 (build 40208). Acronis True Image 2021 and earlier do not support macOS Ventura 13. Acronis Cyber...

Symptoms Backup and other activities to Cloud fail with “Request to cloud storage ':80/api/1/rpc/' has failed with code '504'”, “Access to Cloud storage is denied. Disable 2FA for tenant to enable backups”, or "The request failed: Status 503 : Description: Service unavailable" Overall...

Symptoms You log in to the Management Portal and navigate to Settings > Locations The Storage Location in management console shows 0 registered usage, although the location contains backups You delete the storage and re-add it Backups stored on that location are now unavailable Cause Management console can show 0 registered...

Symptoms You are using US5 DC and facing one of these issues: Cyber Protection console is loading slowly Protection plans, devices are not shown from time to time Recovery points are not visible and refresh takes longer than expected In HAR log, you might encounter the following errors from Backup manager (epmgr), Vault manager and other...

Symptoms You are trying to install the Acronis Cyber Protect 15 Agent manually The installation fails with "Failed to connect to machine 'https://***.***.***.***:9877'. HTTP status code: 402" Example of error message Error 0x62753c: Failed to connect to machine 'https://***.***.***.***:9877'. HTTP status code:...