Knowledge Base

Symptoms C2C backup of Microsoft OneDrive fails with:  "Service 'Microsoft OneDrive' is temporarily not available. 'Error: 404 GET https://graph.microsoft.com/v1.0/drives/ {\"error\":{\"code\":\"itemNotFound\",\"message\":\"The resource could not be found.\",\"...

Symptoms After Agent update to C22.10 (builds 15.0.30600 and 15.0.30855), you observe excessive RAM usage, mostly from Acronis Cyber Protection service The leak may be not visible in Task manager Cause A new driver, "RegCacheFilter", causes a memory leak inside Windows OS registry component. Solution The issue is resolved in build...

Symptoms You created a protection plan with Backup and Antivirus & Antimalware protection modules, or only with Antivirus & Antimalware protection, and applied it to a machine Acronis Cyber Protection Monitor doesn't display the Antivirus & Antimalware protection. You see either only Backup, or no plan at all. Cause Issue in the...

Symptoms In the end of December, 2022 an issue occurred where C2C backups are pending in the "Queued" status on EU1 DC or miss the scheduled start. Attempt to run backup manually finishes with the error "Workload is already being backed up" Cause Performance issues on EU1 DC. This issue has been resolved. 

Symptoms Tenant has been recently moved (e.g. a customer group has been transferred to another partner) After that, you are unable to see some of the devices in the Cyber Protection console, Devices tab Cause Issue in the product. This issue has been resolved in C22.11

Symptoms You are trying to disable the Protection service on a tenant The checkbox "Protection" is grayed out and if you move the mouse over the option you see the message: "You cannot disable a service with non-zero usage" Cause Specifics of product implementation: It's not possible to disable a service with non-...

Symptoms You are using Microsoft`s Storage Spaces Direct You are trying to preform an agentless backup of a Hyper-V VM The backup fails with: "| error 0x9: There is not enough space in the storage area to create a shadow copy repository file or other shadow copy data." Also other errors regarding VSS are to be expected....

Symptoms You are using the storage abgw-phx1-arp2.acronis.com Backups to Cloud fail with one of the following errors: “Operation failed due to a temporary issue in the cloud storage”, “Configuration version mismatch”, or “[Archive Server] Storage request timeout”. Cause Hardware issues on one of storage...

Symptoms Agent auto-update or remote update fails with the following error: "There is not enough free space for installation or update. The available space must be greater than 5 GB." However, agent machine has more free space available. Cause 5 GB of free space is required in the following directories: For Linux and macOS: The root...

Symptoms You are facing issues like backups failure, agent registration not working, etc. Event Viewer log on the affected machine shows that Acronis Managed Machine service has crashed. How to verify the issue: click to expand In system report log, there is a file named "file_versions", it contains list of binaries with...