Knowledge Base

Symptoms 1. You are backing up a website configured with SFTP; 2. Upon execution of a scheduled or manual backup activity you receive an error: "Task timeout expired. The agent that is responsible for processing the task is not accessible"  Cause Issue in the product. The issue has been resolved.

Symptoms Attempting a Microsoft 365 Cloud-to-Cloud (C2C) backup job fails with the following error: A configuration error: 'Could not access to Drive 'b!XHg8hoZeCkKvMNIhzQxlEDATIZDBKWROls50ZZtT0BdVgIJASW43SKq-Xdj34Aqo': ms graph error httpStatus: 429, code: activityLimitReached, message: The request has been throttled'...

Symptoms You open Acronis Cyber Protect Home Office (build 40106) on Mac. The message "Grant full disk access to Acronis Cyber Protect Home Office" pops up. Once you grant the access and relaunch Acronis Cyber Protect Home Office, you get the same message again. Giving access as described in the instructions provided here doesn't...

Symptoms Agent was updated to C22.11, build 15.0.30991 Backup fails with “Failed to set network isolation status: Error 0x2d20004: {"domain":"AGENT_CORE","code":"BAD_GATEWAY","debug":{"msg":"network-isolation-unit unit is offline"}}” Example of full error message...

Introduction You are facing an issue where Windows command-based script host "cscript" is not functioning properly. This causes the *.vbs and *.js scripts, which detect the applications, to not work properly. Troubleshooting First of all, make sure *.js and *.vbs scripts work on your machine: Step 1 To check *.js scripts: Create a *.txt...

Symptoms When running a local agent update on Windows, the update fails with: "Fatal error during installation. The older version of this product cannot be removed because it seems to be corrupted." Checking the installation logs, located on the local machine in the ProgramData\Acronis\InstallationLogs folder, helps...

Symptoms You are trying to recover the backup of an MBR disk using Bootable Media You have converted the disk from MBR to GPT  You go to Recovery tab and choose a backup with GPT disk inside You switch to 'Volumes' in 'Backup contents' and choose all the volumes Trying to choose a target disk for the recovery is not...

Symptoms In on-premise Acronis Cyber Protect 15, backup and other activities to Cloud fail with the following error message: "The request failed: Status 503: Description: Service unavaliable" Cause Issue in the product. As soon as it will be fixed, this article will be updated.   Solution As Workaround, please do the following: 1....

Symptoms 1. Attempt to download update of Acronis Cyber Infrastructure (ACI) 5.3.0-130 per Administrator Guide - Installing updates fails with the error message: Failed to start update download Download failed on nodes: node01.vstoragedomain   2. The following message may be found in /var/log/vstorage-ui-agent/updater.log on the issued node...

Symptoms You are trying to refresh a location or browse archives Activity finishes with one of the following errors: -"Server encountered an unexpected condition that prevented it from fulfilling the request. Use as a base for more granular code and context definitions" -"HTTP request failure for URL "/api/credentials_store/...