Knowledge Base

Licensing In C22.12, the new functionality "Remote desktop" is introduced in the Advanced Management pack for Acronis Cyber Protect Cloud. To access all the features in Remote desktop and assistance, the Advanced Management pack is needed. Some features can be obtained with the standard product such as Remote desktop...

Introduction Starting from C22.12, the new functionality "Remote desktop" is introduced in the Advanced Management pack for Acronis Cyber Protect Cloud. It’s easy to use, one application for seamless access and support for Windows, macOS and Linux workloads, saving the time and cost of traveling for an on-site fix, using...

This article discuss the new Remote desktop and assistance components and supported platforms. Remote desktop components In C22.12 Remote desktop introduces 3 new components that the customer can use to connect to remote workloads: Connect Client, Connect Agent and Quick Assist. Learn more about the components and how to...

Starting from the next major release, Acronis Cyber Infrastructure (ACI) will run on Linux kernel 5.x. To be able to update your cluster without service downtime, your hardware must be supported. Acronis Cyber Infrastructure with the new kernel works on the same hardware that is recommended for Red Hat Enterprise Linux (RHEL). Ensure that the...

Symptoms On Windows 11, you are installing Acronis True Image OEM System Builder using the below steps:   On the Windows 11 machine, place AcronisTrueImageSB installation file, OEM_install and answer_file_x64 files into the same folder. In the Command Prompt, start installation of Acronis True Image System...

Symptoms You are logged in to the console with a Partner administrator account. When you try to register an agent using a registration code, the list of available users is not displayed: Cause This issue occurs if the target user account has not been activated yet (i.e. the user has not opened the link in the activation email and set a...

Symptoms You are backing up to an SFTP Storage Backing up to or restoring from this storage fails with "Data is corrupted: CRC mismatch or internal data structures mismatch" Full error message 2022-08-09T00:30:04:948+08:00 140256878757632 W00000000: Failed to hold meta info state: Error 0x40002e: Failed to open the backup...

Symptoms 1. Backup storage is provisioned and registered under Acronis Cyber Protect Cloud; 2. On attempt to update Backup storage certificate per KB59997 the following error is being observed: mismatched user names: have 'X' on the command line, and 'Y' in '/mnt/vstorage/vols/acronis-backup/<path>/.abgw.registration-info...

Symptoms The SQL database transaction logs are not decreasing in size after being truncated via Application-Aware backup, even though MMS logs show truncation was performed: 2021-10-10T18:54:18:107-05:00 16136 I00000000: service_process(14868): TruncateLogOf: Local881 start 2021-10-10T18:54:18:248-05:00 16136 I00000000: service_process(14868...

Symptoms You are using Plesk integration, build 418 Backup fails with "Creating of metadata was failed: Site without PhysicalHosting cannot be Webspace" Example of full Error message Error code: 20250646 Fields: {"$module":"disk_bundle_lxa64_30991","AgentName":"vz02.azamedia.net","...