Knowledge Base

Symptoms You are using BR01 DC to create C2C backups of Microsoft 365 Backups and other activities finish with errors similar to "Service is temporarily not available: 'Get "https://graph.microsoft.com/v1.0/...": dial tcp 40.126.45.24:443: i/o timeout'. Please try again later" To confirm that you are facing this issue...

Symptoms You are facing one of these issues: MySQL DBs don't load by browsing: Error in HAR log {"domain":"AGENT_CORE","code":"NETWORK_ERROR","debug":{"msg":"revproxy: read tcp 127.0.0.1:36284-\u003e127.0.0.1:43234: read: connection reset by peer"}}   When you...

Introduction Starting from release C22.12, the new feature "Overview of protection scope" is introduced in Advanced Email Security module.   How it works Partner wants to view and report the scope of protected users for an end-customer​: Filter based on time. Filter based on scan activity. Partner wants to verify...

Introduction In C22.12, a new N-able N-sight RMM integration 2.0 is introduced. The new integration reduces cost of onboarding for Customer tenants by provisioning N-able N-sight RMM managed customers. What's new Provision all / selected customers from RMM as new Customer tenants in Acronis: Map RMM customers to existing Acronis...

Introduction C22.12 introduces a new feature to Share confidential files/folders with external users. This increases efficiency when sharing confidential documents; users no longer need to take screenshots and put them in email. How it works User signs in to Acronis Files Cloud. User selects a file or a folder and shares it by selecting...

Introduction C22.12 introduces a new feature that prevents transfers of sensitive files of specific types to external destinations. "Customize DLP rules for sensitive file types" reduces risk of data leakage from end-customer workloads by customizing the DLP policy with rules that prevent unauthorized transfers of specific...

Introduction C22.12 introduces the new feature "Automated Test Failover" in Disaster Recovery module that provides the following: Reduces the cost of achieving compliance for Disaster Recovery. Increases server recoverability by reducing complexity of test failover. Reduces risk of failed recovery by automating tests. What...

Introduction Starting from C22.12, the new functionality "Backup for Synology NAS" is introduced in Acronis Cyber Protect Cloud which will reduces operational costs by removing the requirement for the partner/end-customer to provide a dedicated server that will enable NAS backup. To be able to back up a NAS, you should enable the...

Introduction C22.12 introduces a new feature "Compliance mode" for immutable storage. This feature ensures that the backups are not lost and backed-up data can be easily recovered after a malware attack, or accidental or malicious deletion by an administrator.   How to enable it An administrator enables immutable...

Remote desktop protocols C22.12 introduces 2 new Remote Desktop protocols: NEAR: Acronis proprietary cross-platform and secure remote desktop protocol. Apple Screen Sharing: macOS built-in screen sharing component. Please refer to the table below for more information about all protocols:   NEAR RDP Apple Screen Sharing...