Knowledge Base

Symptoms You are trying to refresh a location or browse archives Activity finishes with one of the following errors: -"Server encountered an unexpected condition that prevented it from fulfilling the request. Use as a base for more granular code and context definitions" -"HTTP request failure for URL "/api/credentials_store/...

Symptoms C2C backup of Microsoft OneDrive fails with:  "Service 'Microsoft OneDrive' is temporarily not available. 'Error: 404 GET https://graph.microsoft.com/v1.0/drives/ {\"error\":{\"code\":\"itemNotFound\",\"message\":\"The resource could not be found.\",\"...

Symptoms After Agent update to C22.10 (builds 15.0.30600 and 15.0.30855), you observe excessive RAM usage, mostly from Acronis Cyber Protection service The leak may be not visible in Task manager Cause A new driver, "RegCacheFilter", causes a memory leak inside Windows OS registry component. Solution The issue is resolved in build...

Symptoms You created a protection plan with Backup and Antivirus & Antimalware protection modules, or only with Antivirus & Antimalware protection, and applied it to a machine Acronis Cyber Protection Monitor doesn't display the Antivirus & Antimalware protection. You see either only Backup, or no plan at all. Cause Issue in the...

Symptoms In the end of December, 2022 an issue occurred where C2C backups are pending in the "Queued" status on EU1 DC or miss the scheduled start. Attempt to run backup manually finishes with the error "Workload is already being backed up" Cause Performance issues on EU1 DC. This issue has been resolved. 

Symptoms Tenant has been recently moved (e.g. a customer group has been transferred to another partner) After that, you are unable to see some of the devices in the Cyber Protection console, Devices tab Cause Issue in the product. This issue has been resolved in C22.11

Symptoms You are trying to disable the Protection service on a tenant The checkbox "Protection" is grayed out and if you move the mouse over the option you see the message: "You cannot disable a service with non-zero usage" Cause Specifics of product implementation: It's not possible to disable a service with non-...

Introduction Starting from C22.11, Acronis Cyber Protect Cloud introduces the new feature "Registering workloads by using partner account". This feature improves the quality of the partner experience by providing the following: Eliminating the need to log in with customer administrator credentials to register the workload in...

Introduction C22.11 introduces a new feature to "Off-host data processing" that provides 100% validation - via a boot screenshot - that the system can be booted after recovery from the backup. These screenshots are auto-analyzed by AI/MI engine without the need for user interaction. What's new Validation of the...

Introduction Starting from C22.12, Acronis Cyber Protect Cloud introduces the new feature "In-product maintenance notifications". This feature improves the quality of the partner experience by increasing awareness of issues with services, maintenance in progress, and upcoming maintenance events.   Types of notifications Issue...