Knowledge Base

Symptoms After agent update, Continuous Data Protection (CDP) starts failing with "Driver not initialized" Recently, a Windows update has been installed on the same machine In the installation logs from the last Acronis update, you can see that the file_monitor driver has been deleted: Example of error message: DIFXAPP: ERROR: Unable...

You may want to check if Acronis installation file has been downloaded correctly. Here you can find checksums for the installation files for Acronis Cyber Protect 15 build 30984.   Windows 32-bit File name: AcronisCyberProtect_15_32-bit.exe MD5: 68a4bbf1de764e2299dbfba2e60a979d SHA256:...

You have a Microsoft Azure VM with a Linux Ubuntu operating system that is protected with Advanced Disaster Recovery. If you want to connect to the Recovery server console of this machine in test or production failover, follow the below steps. Solution To ensure that you can access the Recovery server console, install the linux-modules-extra ...

Symptoms You are backing up to Cloud Storage. The Backup fails with "The cloud storage quota is exceeded" due to reached storage quota. After the quota increases, backup still fails with the same error: "The cloud storage quota is exceeded for '<username>'. Further backups will fail." Cause Issue...

Symptoms You are using EU4 or US4 DC Since several days, C2C backups of Microsoft 365 have been failing with "Internal error" Cause Issue in the product. Solution The issue is fixed for the majority of accounts. The full resolution is still in progress. This article will be updated as soon as the issue is fully fixed.

Symptoms When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages: Failed to connect to Microsoft Exchange API using url '{0}' Failed to Connect to Microsoft Exchange API by using the following URL Failed to connect to the Exchange Server <..>...

Symptoms You're creating or editing a protection plan to back up a network share After you select a share in "What to back up" and specify credentials, an alert appears: "The credentials for location 'path' are incorrect" Cause Issue in the Product. Acronis Development team is working on a fix. This article will...

Symptoms You are using EU2 DC and FRA2 storage (abgw-fra2-arp1) Starting from 10th of January 2023, backups to Cloud fail with “[Archive Server]: storage request timeout” and “Operation failed due to a temporary issue in the Cloud storage” Cause Issue on the Storage side. The issue was resolved....

Symptoms Since the beginning of January 2023, you have experienced one of these issues: Random errors such as “List index is out of range” are shown:                                             ...

Symptoms You are trying to install an agent The installation fails with "Fatal error during installation" When analyzing the installation log with MSI technology, you see the error "A null reference pointer was passed to the stub" Example of full error from msi log: 1: MsiManagedMachineServiceInstall:Error 0xf50009:...