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58783: Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer
Symptoms You want to browse backup contents in Windows Explorer, either for recovery purposes or just checking what is inside a particular backup. You locate the corresponding .tib file and double-click it. Backup opens, but files and folders are not displayed. Cause Issue in the product. Solution The issue has been resolved in Acronis True...
59211: Acronis True Image: High CPU usage by Acronis processes
TrueImageHomeService.exe If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203 Other processes of Acronis True Image If you observe a high CPU usage by other Acronis processes, please contact Acronis Support with the following diagnostic information: A...
60198: Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows
Symptoms Backup to Acronis Cloud fails with the error "Cannot open the encrypted stream": Cause The symptom may have different root causes. Please follow the troubleshooting steps below to localize the issue and fix it. Troubleshooting Check if the problem is with a specific backup task or affects all backup tasks. For that, create a...
25434: Acronis Backup & Recovery 11: Impossible to Select Network Share As Source for Backup
This is a known issue This article applies to: Acronis Backup & Recovery 11 Advanced Server Acronis Backup & Recovery 11 Advanced Server - SBS Edition Acronis Backup & Recovery 11 Virtual Edition Acronis Backup & Recovery 11 Advanced Workstation Acronis Backup & Recovery 11 Server for Windows Acronis Backup & Recovery 11...
64645: Acronis Cyber Protect Home Office, Acronis True Image: backups deleted from Acronis Cloud storage cannot be restored
There is no recycle bin feature in Acronis Cloud storage at the moment. Symptoms An Acronis Cyber Protect Home Office/ Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup. Examples, when such situation can happen, include: Backups in Acronis Cloud are deleted automatically in...
60752: Acronis True Image 2018 builds 9207 to 10410: Offline license activation status resets to "Activation required. Days remaining: 30"
Applies to: This article applies only to Acronis True Image 2018, builds 9207 to 10410 included. If you have Acronis True Image 2018 build 10640 or any newer version of Acronis True Image, this article does not apply. Symptoms This article applies to the following scenarios. You may see just one of them or both. Scenario A. Successful license...
21785: Acronis Backup & Recovery 11: Imported XML File Is Not a Backup Plan
The XML file that you are trying to import is not a backup plan or it is corrupted This article applies to: Acronis Backup & Recovery 11 All Editions Symptoms You attempt to import an .XML file with a backup plan using Import button on Backup plans and tasks page; The operation fails with error code 0x01730002 and the following error...
16049: Acronis Backup & Recovery: Restore or Validation Fails with 0x00A10007
The operation fails because the archive meta information is damaged or missing. Run vault validation to fix the issue This article applies to: Acronis Backup & Recovery 10 Acronis Backup & Recovery 11 Acronis Backup & Recovery 11.5 For Acronis Backup & Recovery 10 For Acronis Backup & Recovery 11/11.5 For Acronis...
57895: Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"
Symptoms You set up e-mail notifications to Yahoo or to Outlook/Live/Hotmail in Windows version of Acronis True Image. Sending e-mail notifications fails with error message "An unknown error has occurred" or "Authentication failed". Solution Method 1. Fix email notification settings Settings for Yahoo Step 1. ...
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...