Knowledge Base

This article provides instructions for running a pre-backup command on a virtual machine when performing agentless backup Introduction This article describes how to prepare and run Pre-Post script inside a guest VM when performing agentless backup using Acronis Agent for Hyper-V. Script is executed using Powershell Direct....

Symptoms Backup fails with a warning: Not enough memory Cause Reasons may wary. Requires troubleshooting on the Agent machine. Troubleshooting Open Windows event logs (Start -> in Search, type eventvwr.exe and press Enter) and navigate to Windows Logs -> System Filter by "Warning" and event source...

Scenario Machine already has been backed up several times. To check the recovery points, you go to All devices, select the machine, and click Recovery. You click Refresh (in the upper right corner of the list) to refresh the list of recovery points. In a minute, recovery points appear, but you notice that some or all of the recovery points are...

To the original machine Log in to Cyber Protection console and click Recover: Click Recover machine: Specify recovery options if you need them, otherwise skip this step Click Start Recovery: To another machine with installed Agent Click Recover: Click More ways to recover: Click Select machine: Select the target machine...

Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...

Acronis Cyber Protect Cloud and Acronis Cyber Protect 15 support backing up LDM volumes on all supported operating systems. Consider the limitations described below when using Acronis Cyber Protect products on machines with LDM volumes such as Windows dynamic disks or Linux LVM. For Agent-based backup via Agent for Windows/...

Symptoms Activity (backup, validation, etc) fails with the following error: Windows error: (0x80070570) The file or directory is corrupted and unreadable Example of full error log: click to expand   Error code: 2064 Module: 23 LineInfo: 0xA61565B622786E4A Fields: {"Path":"E:/Backup/","$module":...

Symptoms You get errors when you use Acronis software to connect to  a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...

Symptoms When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages: Failed to connect to Microsoft Exchange API using url '{0}' Failed to Connect to Microsoft Exchange API by using the following URL Failed to connect to the Exchange Server <..>...