Search found 6 items
- (-) Remove Other issues filter Other issues
- (-) Remove Acronis Cyber Backup 12.5 filter Acronis Cyber Backup 12.5
- (-) Remove Acronis Cyber Protect 15 filter Acronis Cyber Protect 15
59015: Acronis Cyber Protect, Acronis Cyber Backup: how to delete incomplete backups from Cloud Storage
Symptoms You start a backup plan for the first time. After the first backup has not completed (for any reason), you want to delete this incomplete archive, but cannot find it under Backups. Or you notice that space used in Acronis Cloud is larger than your backups occupy: Cause Incomplete backups are not displayed in Cyber Protection console....
61853: Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
60653: Acronis Cyber Protect, Acronis Cyber Backup: "An activity with ID = '...' cannot be found" error
Symptoms An activity (remote installation, tape management, recovery and others) is still displayed as running, although the activity is already completed. If you try to cancel this activity manually, you receive this error: Error code: 13 Module: 309 Lineinfo: 0xFADBAB355CC2CC2E Fields: {"$module":"management_server_vsa64_7970...
63888: Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Symptoms Activity fails with the following error: Failed to lock the file because it is opened in another program, The process cannot access the file because it is being used by another process Example of full error log: click to expand Error code: 236 Module: 16 LineInfo: 0x7BB42EFE3C733243 Fields: {"$module":"...
46690: Acronis Backup: Troubleshooting Pre/Post Commands Issues
About Pre-/Post-Backup or Pre/Post data capture commands can be used for various operations such as: Stopping services of non-VSS-aware application before snapshot and starting them after backup; Running troubleshooting scripts on automated basis if a problem is not stably reproduced. See more in following articles: Acronis Cyber Backup 12.5...