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64739: Acronis Cyber Backup: archive content cannot be browsed if sector-by-sector backup mode was used
Symptoms You want to browse archive and restore a certain file, but backup content is not displayed: There are no items to show on this view. Cause Backup was created in sector-by-sector mode. Sector-by-sector mode is used to back up unsupported or unrecognized file systems. Please check backup logs for messages like: Error 0x7002e: Forced...
62979: Acronis Cyber Backup: MMS service does not start on a machine if file/folder named 'Acronis' exists in root folder
Symptoms 1. You recover a machine from a disk backup using Acronis Bootable Media 2. After recovery, MMS service does not start. If you try to start it manually, you get an error "Error 1053: The service did not respond to the start or control request in a timely fashion" Since MMS cannot be started, the machine cannot be...
61916: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Symptoms You have a backup of a mobile device that you want to delete. You log in to Cyber Protection console and try to remove this backup. You get this error: Error code: 219 Module: 161 LineInfo: 0x0B320396ADFE3D39 Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_10330"} Message: Failed...
63558: Acronis Cyber Backup, Acronis Cyber Protect Cloud: Activity fails with "Failed to resolve the host name"
Symptoms Activity (backup, recovery, cleanup, etc) fails with the following error: Failed to resolve the host name Example of full error log: click to expand Error code: 13 Module: 154 LineInfo: 0x90BBCA5EAF5C5C60 Fields: {"$module":"disk_bundle_tape_off_glxa64_12960"} Message: The vault is unavailable...
63458: Acronis Cyber Backup: "Failed to execute the command. Deleting machine running from backup" error
Symptoms Every hour you receive this error, but the virtual machine mentioned in the error is not running from backup or not available anymore. The virtual machine with ID "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX" is not found. ------------------------ Error code: 22 Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"$module...
8032: Acronis software creates a temporary file during snapshot
If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...