Knowledge Base

The original SharePoint farm where the content database was created had a different administrator user. So when Acronis SharePoint Explorer tries to attach it to the current SharePoint farm the operation fails. Symptoms You start Acronis SharePoint Explorer Console and connect to the Agent machine using your SharePoint administrator credentials...

Provide credentials of the user that has access to the network share on the Agent machine Symptoms You start extracting attachments in SharePoint Content Migration Package format to the local folder; The Console asks for credentials: Cause When you extract data in SharePoint Content Migration Package format, the Agent extracts it to a...

Acronis SharePoint Explorer: Extraction to functioning site or in SharePoint content migration package format fails with "Failed to create package file" or with empty message. Symptoms You start extracting SharePoint items in SharePoint Content Migration Package format or to the functioning site. The operation fails with error message "...

This article describes what to check first when facing connection or authentication problems during site/document recovery in Acronis SharePoint Explorer Introduction There are several known issues: When original SharePoint farm where the content database was created had a different administrator user: Extraction to a Functioning Site or in...

Decompress files listed in the error message. Symptoms You're updating Acronis Management Server to a new build. Update fails with: LineInfo: 0x39098ee09af00d2b Message: An error occurs while executing SQL command: USE acronis_cms_stats ------------------ Error code: 08323089 LineInfo: 0xc131f5921ff77449 Message: Query 'USE...

The Exchange 2013 server is not configured for receiving large items through Exchange Web Services (EWS) Symptoms You are performing a granular recovery to an Exchange 2013 server; Some items with large attachments are skipped during the recovery; The event log contains the following error message: -------------------- Error code: 2822...

On the machine where the Acronis Management Server Service itself is running, you can see that it generates a constant high CPU overload. In some environments higher network usage is also seen. To solve this issue, you should delete content of specific folders and change registry values Symptoms On the machine where the Acronis Management...

Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...

Recreate Connection Strings Symptoms You've updated Acronis Management Server. After update Acronis Management Server service starts and stops after a while. Connection to AMS is not possible. Go to %allusersprofile%\Acronis\AMS\Logs and check a few latest logs for the following errors:  Module: 185 Code: 15 Module:...

Follow these steps to troubleshoot Consolidation Issue Get familiar with technology in the About part. Check for known issues in the Known issues part. Follow to Troubleshooting part to troubleshoot and resolve the issue. About Consolidation is a resource-consuming operation similar to rebackup. Acronis software...