Knowledge Base

How to collect debug logs in Windows, Linux and for Acronis Appliance Windows Open Windows Registry (Start-Run -> regedit). Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Global\Configuration Create a new DWORD_32 named DebugTrace with value 1. Invoke Windows Services (Start-Run -> services.msc). Right-click on each of the...

Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...

The operation fails because the archive meta information is damaged or missing. Run vault validation to fix the issue This article applies to: Acronis Backup & Recovery 10 Acronis Backup & Recovery 11 Acronis Backup & Recovery 11.5   For Acronis Backup & Recovery 10 For Acronis Backup & Recovery 11/11.5 For Acronis...

If you need to move vault from one place to another, please proceed as described below at the Solution section: Acronis Backup Advaced 11.7/11.5, Acronis Backup & Recovery 11 Advanced Moving a centralized unmanaged vault Moving a centralized unmanaged vault In the Acronis Management Server, click Vaults -> Centralized: Highlight the...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

Manually detaching a managed vault Introduction In some cases it is required to manually detach a managed vault from the Storage Node and Management Server: when the Storage Node is offline; when automatic detachment fails or requires too much time; when Management Server is unavailable etc. In all other cases, when it is possible, use a detach...

Instructions on finding backups in an offline managed vault Introduction You might face a situation when the Storage Node is offline and there is no possibility to attach a managed vault to a new Storage Node, however you need to immediately access the backup files stored in this vault in order to perform recovery. Instructions below will guide...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...