Knowledge Base

If the database backup is stored in a managed vault, copy the necessary libraries from a machine with Microsoft Exchange Server to the storage node that manages this vault. If the database backup is stored in a centralized unmanaged vault, copy them to the management server. The version of Microsoft Exchange Server on the machine must be the same...

This article provides instructions for running a pre-backup command on a virtual machine when performing agentless backup Introduction This article describes how to prepare and run Pre-Post script inside a guest VM when performing agentless backup using Acronis Agent for Hyper-V. Script is executed using Powershell Direct....

Acronis Management Server is installed on-premises on a Windows machine, and built-in SQLite database is used. You want to manually clean up the Activities log. Download and unpack SQLite Precompiled Binaries for Windows (select the 'bundle of command-line tools for managing SQLite database files'). Open Command prompt as Administrator:...

Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...

Following tools should be used to analyze the status of the tape device on a system, check device's details, work directly with a tape device and view the contents of an ARSM (Acronis Removable Storage Management) database. You may be asked to provide the output or the result of one of these tools while troubleshooting issues with tape devices...

How to run a backup using batch file Introduction You can start backup manually using a specially created batch file. Users are allowed to start backup via script if they belong to the group Backup Operators. Solution Make sure that the component Command-Line Tool is installed on the machine: the default location is \...

Use a pre-backup command to run inventory before backup Introduction If you have a standalone tape device and insert new tape for the backup, you need to inventory tapes before running the backup task. If you try to run a backup without inventorying the tape first, you will see the following message: Cannot find tape to continue backup; and...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

Symptoms Activity (backup, validation, etc) fails with the following error: Windows error: (0x80070570) The file or directory is corrupted and unreadable Example of full error log: click to expand   Error code: 2064 Module: 23 LineInfo: 0xA61565B622786E4A Fields: {"Path":"E:/Backup/","$module":...

Symptoms You get errors when you use Acronis software to connect to  a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...