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64739: Acronis Cyber Backup: archive content cannot be browsed if sector-by-sector backup mode was used
Symptoms You want to browse archive and restore a certain file, but backup content is not displayed: There are no items to show on this view. Cause Backup was created in sector-by-sector mode. Sector-by-sector mode is used to back up unsupported or unrecognized file systems. Please check backup logs for messages like: Error 0x7002e: Forced...
63686: Acronis Cyber Backup 12.5: dynamic groups are not populated correctly
Symptoms Acronis Cyber Backup Advanced 12.5 introduced Dynamic group feature (see details here). You may face situation when content of dynamic group is not populated correctly (for example, you register a device that matches search criteria, but it is not added to the group). Cause Issue in the product. This issue occurs when you create dynamic...
62979: Acronis Cyber Backup: MMS service does not start on a machine if file/folder named 'Acronis' exists in root folder
Symptoms 1. You recover a machine from a disk backup using Acronis Bootable Media 2. After recovery, MMS service does not start. If you try to start it manually, you get an error "Error 1053: The service did not respond to the start or control request in a timely fashion" Since MMS cannot be started, the machine cannot be...
59015: Acronis Cyber Protect, Acronis Cyber Backup: how to delete incomplete backups from Cloud Storage
Symptoms You start a backup plan for the first time. After the first backup has not completed (for any reason), you want to delete this incomplete archive, but cannot find it under Backups. Or you notice that space used in Acronis Cloud is larger than your backups occupy: Cause Incomplete backups are not displayed in Cyber Protection console....
61916: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Symptoms You have a backup of a mobile device that you want to delete. You log in to Cyber Protection console and try to remove this backup. You get this error: Error code: 219 Module: 161 LineInfo: 0x0B320396ADFE3D39 Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_10330"} Message: Failed...
60665: Acronis Cyber Backup 12.5: "There are no items to show in this view" error when browsing large backups
Symptoms You try to browse a large backup or restore files from it. The contents of the backup file are not displayed and you see this message: There are no items to show in this view. Cause Large number of folder and files within the backup causes a timeout while enumerating them. Solution Product behaviour has been improved in Update 2. Please...
60434: Acronis Cyber Backup 12.5: ElasticSearch folder grows in size
Symptoms On the machine with Acronis Storage Node, you observe that the space on C:\ is quickly filling up. You note that C:\ProgramData\Acronis\ElasticSearch\Data occupies multiple GB. Cause The Elastic Search is the database of the Acronis Catalog service. This component indexes the backed up data and enables search throughout all backups in...
61853: Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
63558: Acronis Cyber Backup, Acronis Cyber Protect Cloud: Activity fails with "Failed to resolve the host name"
Symptoms Activity (backup, recovery, cleanup, etc) fails with the following error: Failed to resolve the host name Example of full error log: click to expand Error code: 13 Module: 154 LineInfo: 0x90BBCA5EAF5C5C60 Fields: {"$module":"disk_bundle_tape_off_glxa64_12960"} Message: The vault is unavailable...