Search found 19 items
- (-) Remove Acronis Cyber Backup 12.5 filter Acronis Cyber Backup 12.5
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63032: Acronis Cyber Backup: incorrect drive letters in virtual machine backup
Symptoms You have a Windows VM with dynamic disks (LDM volumes). You create an agentless backup of this VM using Virtual Appliance. When you check the backup archive contents, you notice that drive letters are displayed incorrectly. Cause Acronis Agent cannot enumerate drive letters for agentless backups of machines that contain Windows...
62636: Acronis Cyber Backup: backups in Version 11 format write excessive .meta files to temp
Symptoms You create backups in Version 11 backup format. You notice, that large (up to several GB) .meta files are written into the %temp% folder. Cause Metadata files are part of Version 11 format design; these files contain information about archive contents structure. Usually, these files occupy just a few KB, however, for large and/or...
65528: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Why incremental backup looks like full backup
Symptoms During exploring content of archive you can see that size of Incremental backup is comparable or even higher that Full backup. For example, check full backup size: And compare it with the size of a subsequent Incremental backup: Cause Issue is caused by peculiarities of Recovery point size calculation. The number displayed...
63369: Acronis Cyber Backup: Operation fails with "Failed to lock the file"
Symptoms You create a backup using Version 12 format. An operation with archive (e.g. applying retention rules) fails with the error message Failed to lock the file Example of full error log: click to expand | error 0xa100d9: Failed to delete the backups. | line: 0xb320396adfe3d02 | file: e:/21/enterprise/mms/managers/...
63145: Acronis Cyber Protect, Acronis Cyber Backup: "Access to the cloud file is denied" warning when backing up OneDrive folder
Symptoms File-level backup containing a personal OneDrive folder completes with warning: Windows error: (0x8007018B) Access to the cloud file is denied. Or in versions prior to 7.7 and 'version 11' backup format fails with: | error 0x4000c: The file is read-only. | line: 0xf35f747b3b21fd14 | file: e:\21\core\file\windows\winnt_dir.cpp:...
62473: Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Backup to tape fails with "No more data is on the tape"
Symptoms Backup to tape fails with the following message: No more data is on the tape Example of error log: click to expand ------------------------ Error code: 5 Module: 64 LineInfo: 0xB30A939DD28A6DED Fields: {"$module":"storage_server_vsa64_11010"} Message: Failed to...
46585: Acronis Cyber Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"
Symptoms You create a backup. Backup completes with warning: Error code: 17 Module: 4 LineInfo: ce542e14da203b75 Fields: Path : C:/Folder1/Folder2, $module : disk_bundle_vs_38350 Message: Link target was not backed up. or File {1} pointed by symlink {0} will not be backed up because the file is out of backup scope. See German...
61748: Acronis Cyber Backup 12.5: Troubleshooting mailbox backup failure
How to troubleshoot issues with mailbox backup Introduction A mailbox is a part of mailbox database that is a unit of granularity where mailboxes are created and stored. A mailbox database is stored as an Exchange database (.edb) file mostly on a separate mailbox server. A mailbox contains items like user's folders, calendar, meetings,...
62960: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
Symptoms Backup fails with the following error: Failed to establish connection with cloud storage <cloud storage address>. This may happen due to a blocked port or other network issue Example of full error log: click to expand Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"CommandID":"8F01AC13-F59E-4851-9204-...
63739: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with Windows error: (0x80070570) The file or directory is corrupted and unreadable
Symptoms Activity (backup, validation, etc) fails with the following error: Windows error: (0x80070570) The file or directory is corrupted and unreadable Example of full error log: click to expand Error code: 2064 Module: 23 LineInfo: 0xA61565B622786E4A Fields: {"Path":"E:/Backup/","$module":...