When investigating issues with Acronis Cyber Backup Software products for Linux, Acronis Support may require to get detailed information on the Linux system. Below is the description of how to compile such a report. If Acronis Agent for Linux is used in a GUI environment Open the Management Console and connect to the Acronis Agent installed on...
Symptoms When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages: Failed to connect to Microsoft Exchange API using url '{0}' Failed to Connect to Microsoft Exchange API by using the following URL Failed to connect to the Exchange Server <..>...
Symptoms Activity fails with the following error: Failed to lock the file because it is opened in another program, The process cannot access the file because it is being used by another process Example of full error log: click to expand Error code: 236 Module: 16 LineInfo: 0x7BB42EFE3C733243 Fields: {"$module":"...
Symptoms Backup fails with: Windows error: (0x800705AA) Insufficient system resources exist to complete the requested service Troubleshooting Check Event Viewer log on the affected Agent machine. Search for possible errors/warnings/information messages from following sources: volsnap, atapi, disk, BitLocker-Driver, Ntfs, stcvsm. For more...
Symptoms Backup fails with: Unknown status Example of full error log: click to expand Error code: 66596 Fields: {"$module":"disk_bundle_vsa64_23140"} Message: Failed to commit operations. ------------------------ Error code: 458785 Fields: {"$module":"disk_bundle_vsa64_23140"}...
Symptoms Backup fails with: Windows error: (0x80070015) The device is not ready Example of full error log: click to expand Error code: 22 Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"$module":"mms_vsa64_10170","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"} Message: TOL: Failed...
Symptoms Backup fails with: "Windows error: (0x8007045D) The request could not be performed because of an I/O device error" Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backing up | line: 0x8d165e86fb81959b | file: e:\219\enterprise\common\tol\command\command.cpp:461 |...
Introduction For clarity of the article, we will define two terms: “backup type” and “backup sets”. Backup type determines the way data is stored inside the archive. It can be “full”, “differential” and “incremental” . Full backups store all information present at the backup creation time...
Symptoms Disk/partition backup fails with: Windows error: (0x80070001) Incorrect function Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Disks/volumes to Y:\Acronis\01\' | line: 0x8d165e86fb81959b | file: e:\306\enterprise\common\tol\command\command.cpp:461 |...
Symptoms Backup fails with: Windows error: (0x8007001F) A device attached to the system is not functioning Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Daily' | line: 0x8d165e86fb81959b | file: e:\235\enterprise\common\tol\command\command.cpp:461 | function:...