Search found 31 items
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1508: Linux System Report
When investigating issues with Acronis Cyber Backup Software products for Linux, Acronis Support may require to get detailed information on the Linux system. Below is the description of how to compile such a report. If Acronis Agent for Linux is used in a GUI environment Open the Management Console and connect to the Acronis Agent installed on...
71609: Acronis Cyber Protect, Acronis Cyber Backup: Exchange Mailbox Backup/Recovery Fails With "Access Denied" or "Failed to connect to Microsoft Exchange using url"
Symptoms When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages: Failed to connect to Microsoft Exchange API using url '{0}' Failed to Connect to Microsoft Exchange API by using the following URL Failed to connect to the Exchange Server <..>...
63888: Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Symptoms Activity fails with the following error: Failed to lock the file because it is opened in another program, The process cannot access the file because it is being used by another process Example of full error log: click to expand Error code: 236 Module: 16 LineInfo: 0x7BB42EFE3C733243 Fields: {"$module":"...
62920: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Symptoms Backup fails with: Windows error: (0x800705AA) Insufficient system resources exist to complete the requested service Troubleshooting Check Event Viewer log on the affected Agent machine. Search for possible errors/warnings/information messages from following sources: volsnap, atapi, disk, BitLocker-Driver, Ntfs, stcvsm. For more...
65656: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Symptoms Backup fails with: Unknown status Example of full error log: click to expand Error code: 66596 Fields: {"$module":"disk_bundle_vsa64_23140"} Message: Failed to commit operations. ------------------------ Error code: 458785 Fields: {"$module":"disk_bundle_vsa64_23140"}...
62918: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Symptoms Backup fails with: Windows error: (0x80070015) The device is not ready Example of full error log: click to expand Error code: 22 Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"$module":"mms_vsa64_10170","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"} Message: TOL: Failed...
62916: Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Symptoms Backup fails with: "Windows error: (0x8007045D) The request could not be performed because of an I/O device error" Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backing up | line: 0x8d165e86fb81959b | file: e:\219\enterprise\common\tol\command\command.cpp:461 |...
68304: Acronis Cyber Protect: Retention rules - how and when they work
Introduction For clarity of the article, we will define two terms: “backup type” and “backup sets”. Backup type determines the way data is stored inside the archive. It can be “full”, “differential” and “incremental” . Full backups store all information present at the backup creation time...
62919: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Symptoms Disk/partition backup fails with: Windows error: (0x80070001) Incorrect function Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Disks/volumes to Y:\Acronis\01\' | line: 0x8d165e86fb81959b | file: e:\306\enterprise\common\tol\command\command.cpp:461 |...
62897: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Symptoms Backup fails with: Windows error: (0x8007001F) A device attached to the system is not functioning Example of full error log: click to expand | Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Daily' | line: 0x8d165e86fb81959b | file: e:\235\enterprise\common\tol\command\command.cpp:461 | function:...