Search found 31 items
- (-) Remove Acronis Cyber Backup 12.5 filter Acronis Cyber Backup 12.5
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62473: Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Backup to tape fails with "No more data is on the tape"
Symptoms Backup to tape fails with the following message: No more data is on the tape Example of error log: click to expand ------------------------ Error code: 5 Module: 64 LineInfo: 0xB30A939DD28A6DED Fields: {"$module":"storage_server_vsa64_11010"} Message: Failed to...
36478: Acronis Cyber Protect, Acronis Cyber Backup: How to Restore Files and Folders from Cloud (Web Restore)
This article is for Acronis Cyber Backup. For Acronis True Image, see Acronis True Image: how to restore files and folders from Cloud Storage (web restore) By using a web browser you can browse Acronis Cloud Storage, view contents of your cloud backup archives, and download selected files and folders. This feature is called Acronis Web...
61853: Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...
61718: Acronis Cyber Backup, Acronis Cyber Protect: Pre-backup tape inventory
Use a pre-backup command to run inventory before backup Introduction If you have a standalone tape device and insert new tape for the backup, you need to inventory tapes before running the backup task. If you try to run a backup without inventorying the tape first, you will see the following message: Cannot find tape to continue backup; and...
46380: Acronis Cyber Protect, Acronis Backup for Linux: LVM Structure Cannot Be Partially Restored during Automatic Mapping
This article details aspects of LVM backup and recovery with Acronis Cyber Protect, Acronis Cyber Backup and Acronis Backup 11.7/11.5 Description Acronis products that support Linux systems for backup and recovery have a few particularities when working with logical volumes such as MD devices and LVM structures. When selecting logical...
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
58301: Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the report from the machine requested (Agent machine, Virtual Appliance etc...
62649: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"
Symptoms 1. You back up a Windows machine, 2. Backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning" Example of full error log: click to expand | Error 0x10c476: Volume Tracker has failed to freeze checkpoint '01A604CC-5BC8-4FC7-9D9C-04A628AA5A48...
60653: Acronis Cyber Protect, Acronis Cyber Backup: "An activity with ID = '...' cannot be found" error
Symptoms An activity (remote installation, tape management, recovery and others) is still displayed as running, although the activity is already completed. If you try to cancel this activity manually, you receive this error: Error code: 13 Module: 309 Lineinfo: 0xFADBAB355CC2CC2E Fields: {"$module":"management_server_vsa64_7970...
35681: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...