Search found 68 items
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64739: Acronis Cyber Backup: archive content cannot be browsed if sector-by-sector backup mode was used
Symptoms You want to browse archive and restore a certain file, but backup content is not displayed: There are no items to show on this view. Cause Backup was created in sector-by-sector mode. Sector-by-sector mode is used to back up unsupported or unrecognized file systems. Please check backup logs for messages like: Error 0x7002e: Forced...
33029: Acronis Cyber Backup Advanced: Cannot Browse the Mailbox Contents in a Database Backup or Recover Mailbox Items from This Backup to PST Because the Exchange Libraries for ESE are Not Found or Have Another Version
If the database backup is stored in a managed vault, copy the necessary libraries from a machine with Microsoft Exchange Server to the storage node that manages this vault. If the database backup is stored in a centralized unmanaged vault, copy them to the management server. The version of Microsoft Exchange Server on the machine must be the same...
63032: Acronis Cyber Backup: incorrect drive letters in virtual machine backup
Symptoms You have a Windows VM with dynamic disks (LDM volumes). You create an agentless backup of this VM using Virtual Appliance. When you check the backup archive contents, you notice that drive letters are displayed incorrectly. Cause Acronis Agent cannot enumerate drive letters for agentless backups of machines that contain Windows...
70418: Acronis Cyber Protect, Acronis Cyber Backup: “Internal Server Error” appears by attempt to delete or download archive from Web Restore
Symptoms You have backups in the Acronis Cloud storage You are trying to delete or download data from Web Restore console: https://DC-cloud.acronis.com/wr/#/enterprise/dashboard Activity fails with “Internal server error. To resolve the error, contact support with the error details”: Cause Cloud quota has been exceeded or has...
63686: Acronis Cyber Backup 12.5: dynamic groups are not populated correctly
Symptoms Acronis Cyber Backup Advanced 12.5 introduced Dynamic group feature (see details here). You may face situation when content of dynamic group is not populated correctly (for example, you register a device that matches search criteria, but it is not added to the group). Cause Issue in the product. This issue occurs when you create dynamic...
62636: Acronis Cyber Backup: backups in Version 11 format write excessive .meta files to temp
Symptoms You create backups in Version 11 backup format. You notice, that large (up to several GB) .meta files are written into the %temp% folder. Cause Metadata files are part of Version 11 format design; these files contain information about archive contents structure. Usually, these files occupy just a few KB, however, for large and/or...
64969: Acronis Software: Acronis Active Protection creates files with .ENCRYPTED extension
Symptoms Folder C:\Acronis Active Protection Storage contains files with .ENCRYPTED extension. Files may be related to custom or hand-written programs on the computer. Cause When programs modify files on the computer, Acronis Active Protection may have a false positive and detect that program as ransomware, especially if some files...
63044: Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to run script inside virtual machine during agentless backup
This article provides instructions for running a pre-backup command on a virtual machine when performing agentless backup Introduction This article describes how to prepare and run Pre-Post script inside a guest VM when performing agentless backup using Acronis Agent for Hyper-V. Script is executed using Powershell Direct....
62979: Acronis Cyber Backup: MMS service does not start on a machine if file/folder named 'Acronis' exists in root folder
Symptoms 1. You recover a machine from a disk backup using Acronis Bootable Media 2. After recovery, MMS service does not start. If you try to start it manually, you get an error "Error 1053: The service did not respond to the start or control request in a timely fashion" Since MMS cannot be started, the machine cannot be...
59901: Acronis Cyber Backup 12.5: how to manually clean up Activities
Acronis Management Server is installed on-premises on a Windows machine, and built-in SQLite database is used. You want to manually clean up the Activities log. Download and unpack SQLite Precompiled Binaries for Windows (select the 'bundle of command-line tools for managing SQLite database files'). Open Command prompt as Administrator:...