Knowledge Base

Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...

Symptoms You create a backup. Backup completes with warning: Error code: 17 Module: 4 LineInfo: ce542e14da203b75 Fields: Path : C:/Folder1/Folder2, $module : disk_bundle_vs_38350 Message: Link target was not backed up.  or  File {1} pointed by symlink {0} will not be backed up because the file is out of backup scope. See German...

This article is for Acronis Cyber Backup. For Acronis True Image, see Acronis True Image: how to restore files and folders from Cloud Storage (web restore) By using a web browser you can browse Acronis Cloud Storage, view contents of your cloud backup archives, and download selected files and folders. This feature is called Acronis Web...

Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...

How to troubleshoot issues with mailbox backup Introduction A mailbox is a part of mailbox database that is a unit of granularity where mailboxes are created and stored. A mailbox database is stored as an Exchange database (.edb) file mostly on a separate mailbox server. A mailbox contains items like user's folders, calendar, meetings,...

This article details aspects of LVM backup and recovery with Acronis Cyber Protect, Acronis Cyber Backup and Acronis Backup 11.7/11.5 Description Acronis products that support Linux systems for backup and recovery have a few particularities when working with logical volumes such as MD devices and LVM structures.  When selecting logical...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

There are two possible causes. Please read the article to fix the issue Symptoms You are adding an Acronis Agent to the Acronis Management Server; The attempt fails with the following error message: Failed to add machine 'NAME' to the management server Cause There are two general causes: Cause 1 You have a machine that is a cloned off...

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the report from the machine requested (Agent machine, Virtual Appliance etc...

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...