Knowledge Base

Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...

Symptoms You create a backup. Backup completes with warning: Error code: 17 Module: 4 LineInfo: ce542e14da203b75 Fields: Path : C:/Folder1/Folder2, $module : disk_bundle_vs_38350 Message: Link target was not backed up.  or  File {1} pointed by symlink {0} will not be backed up because the file is out of backup scope. See German...

This article is for Acronis Cyber Backup. For Acronis True Image, see Acronis True Image: how to restore files and folders from Cloud Storage (web restore) By using a web browser you can browse Acronis Cloud Storage, view contents of your cloud backup archives, and download selected files and folders. This feature is called Acronis Web...

Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...

This article details aspects of LVM backup and recovery with Acronis Cyber Protect, Acronis Cyber Backup and Acronis Backup 11.7/11.5 Description Acronis products that support Linux systems for backup and recovery have a few particularities when working with logical volumes such as MD devices and LVM structures.  When selecting logical...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...

When investigating issues with Acronis Cyber Backup Software products for Linux, Acronis Support may require to get detailed information on the Linux system. Below is the description of how to compile such a report. If Acronis Agent for Linux is used in a GUI environment Open the Management Console and connect to the Acronis Agent installed on...

About Pre-/Post-Backup or Pre/Post data capture commands can be used for various operations such as: Stopping services of non-VSS-aware application before snapshot and starting them after backup; Running troubleshooting scripts on automated basis if a problem is not stably reproduced. See more in following articles: Acronis Cyber Backup 12.5...

If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...