Knowledge Base

The original SharePoint farm where the content database was created had a different administrator user. So when Acronis SharePoint Explorer tries to attach it to the current SharePoint farm the operation fails. Symptoms You start Acronis SharePoint Explorer Console and connect to the Agent machine using your SharePoint administrator credentials...

Provide credentials of the user that has access to the network share on the Agent machine Symptoms You start extracting attachments in SharePoint Content Migration Package format to the local folder; The Console asks for credentials: Cause When you extract data in SharePoint Content Migration Package format, the Agent extracts it to a...

Acronis SharePoint Explorer: Extraction to functioning site or in SharePoint content migration package format fails with "Failed to create package file" or with empty message. Symptoms You start extracting SharePoint items in SharePoint Content Migration Package format or to the functioning site. The operation fails with error message "...

Register the MAPI PST service by using either the MFCMAPI tool (go to Profile -> Advanced profile -> Add services to MAPISVC.INF... and select PST) or Mergeini.exe Symptoms Recovery of Exchange mailboxes, public folders, or their contents to Outlook 97-2002 PST files terminates with the "Cannot find the MAPI service" error. Backup...

If the database backup is stored in a managed vault, copy the necessary libraries from a machine with Microsoft Exchange Server to the storage node that manages this vault. If the database backup is stored in a centralized unmanaged vault, copy them to the management server. The version of Microsoft Exchange Server on the machine must be the same...

The structure of MS Exchange information store, transaction logs and mailbox archives consists of multiple components, which ensure data integrity and faster access to archived contents. Exemplary structure of the information store full backup: File that does not have any postfixes and contains only the archive name and .tib extension is a...

This article describes what to check first when facing connection or authentication problems during site/document recovery in Acronis SharePoint Explorer Introduction There are several known issues: When original SharePoint farm where the content database was created had a different administrator user: Extraction to a Functioning Site or in...

Mailbox level recovery of a non-existing linked mailbox fails with "PowerShell error details: The user account for a user mailbox must be enabled" Symptoms A mailbox level recovery of a non-existing linked mailbox fails with an error similar to: Message: PowerShell error details: The user account for a user mailbox must be enabled...

Prerequisites OS to restore should be Windows Server 2008R2 SP1 since DELL does not provide drivers for PERC S130 RAID controller for earlier versions. System boot mode should be set to BIOS (System Setup -> System BIOS -> Boot Settings) since Windows Server 2008 R2 has compatibility issues with UEFI boot mode and GPT boot devices. Acronis...

Prepare drivers Prepare an empty folder for drivers, it will be referenced further as a Drivers Folder. Intel C610 chipset drivers Download Chipset_Driver_3X9CG_WN64_10.1.2.77_A07.EXE file from http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=3X9CG. Launch it and click Extract, choose a folder to extract package contents...